Conflict Management & Mediation (Certificate Of Completion)

Resolve Disagreements or Conflict with Positive Outcomes - Personal Relationships & At Work

What you'll learn
Establish a foundation of knowledge in understanding possible causes of conflict;
How to apply strategies to manage and solve conflicts;
1. Recognize the magnitude of the negotiation process to include: limitations, components and necessary steps;
2. Explain key negotiating temperaments and personality;
3. Demonstrate how to assert one’s self in the principles of negotiation;
4. Apply alternative styles, strategies and techniques of conflict management;
5. Distinguish between conflict management and mediation.
Requirements
No prerequisites needed for this course.
Description
Conflict is the disagreement or difference of opinions between or among individuals that can be potentially harmful to any organization. In the workplace setting, it often involves personal agendas, insights, or goals versus the agendas, insights, or goals of the group or team. Conflict management seeks to resolve the disagreement or conflict with positive outcomes that satisfy all individuals involved or is beneficial to the group. However, the perception of conflict is often negative.Conflict can, in fact, be positive if it is managed properly. Conflict can promote team-building skills, critical thinking, new ideas, and alternative resolutions. Conflict management is a crucial competency that leaders must possess, for the success of the team, group, unit, or employees they lead.Course Description: This course is designed to offer students opportunities to understand common causes of conflicts, and build techniques and skills in conflict management. The course teaches students the theoretical underpinnings causing disputes among parties. It emphasizes building partnerships and long-term positive relationships in one’s career and personal life. Students will investigate the theory and practice of using power, assessing conflict, improving communication techniques in problem solving with regards to appropriate strategies, tactics and goals in conflict resolution. This course will also focus on mediation skills, and students will have an opportunity to practice conflict management strategies to solve actual conflicts.

Overview

Section 1: Course Introduction

Lecture 1 Introduction

Lecture 2 Welcome to Conflict Management & Mediation

Section 2: The Nature of Conflict

Lecture 3 The Nature of Conflict

Lecture 4 Influences on Human Behavior

Section 3: Contributions to Personality & Psychological Perspectives

Lecture 5 Perspectives in Psychology

Lecture 6 Attachment Styles & Perspectives

Lecture 7 Cattell - Theory of Personality Development - Big 5

Section 4: Interests & Goal Setting

Lecture 8 Intro to Interests & Goals

Lecture 9 Interests & Goals

Lecture 10 Goal Setting, Motivation & Achievement

Section 5: Power in Conflict

Lecture 11 Intro to Power

Lecture 12 Power Structure

Lecture 13 Passive-Aggressive Behavior

Section 6: Conflict Styles & Communication

Lecture 14 Conflict Styles - Take the Quiz

Lecture 15 Effective Communication in Relationships

Lecture 16 Violence & Aggression

Section 7: Emotions in Conflict

Lecture 17 Emotions in Conflict

Lecture 18 Emotions & Happiness

Section 8: Analyzing Conflict & Bullying

Lecture 19 Intro to Analyzing Conflict

Lecture 20 Analyzing Conflict & Systems Theory

Lecture 21 Bullying

Section 9: Negotiation Skills Development

Lecture 22 Intro to Negotiation

Lecture 23 Negotiation Styles

Section 10: Reconciliation, Forgiveness & Mediation

Lecture 24 How Would You Respond?

Lecture 25 Reconciliation & Forgiveness

Lecture 26 Mediation & Third Party Intervention

Section 11: Final Personal Reflection & Certificate of Completion

Lecture 27 End of Course Thank You!

This course will assist students in understanding human behavior, acquiring core concepts and skills of how to resolve conflict. Excellent resource for both personal and professional use. Perfect for reducing relationship conflict, brushing up on salesperson communication skills, reducing business conflict, and/or any human service industry conflict.