Communication Skills Every Manager Should Master

Powerful Communication Techniques to better Delegate, Communicate Decisions, Change Resistance, Say No & Admit Mistakes

What you'll learn
Know and understand what the Sweet Spot for Employee Achievement is
Understand the Influence of Positive Communication on Employee Performance
Know How to Create a Secure Base for High Employee Performance
Understand How to become more successful through Effective Management Delegation
Know what and How to Communicate when you Delegate (Delegation Conversation Technique)
Know and Understand the Different Levels of Freedom you can give when you Delegate
Know How to Create Commitment when you Delegate
Understand How to effectively communicate (difficult) Decisions
Know what and How to Communicate when you announce a (difficult) Decision (Decision Conversation Technique)
Be able to Avoid and Overcome Employee Resistance
Know How and What to Communicate to Bend Employee Resistance (Employee Resistance Conversation Technique)
Understand Why and How to say ”No” to better Control Time and Priorities
Know How and what to say when you say “No” (Saying NO Conversation Technique)
Understand the Importance of being Able to admit your Mistakes
Know How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique)
Requirements
Have a basic understanding of Business, Management or Leadership and is willing to learn new practical Management skills & techniques to enhance their career
Description
Are you seeing one or more of these things in your department or company?Missed deadlines, tasks not accomplished, gossiping and rumors, lower morale, reduced efficiency or productivity, or high employee turnover. Chances are that you, as a manager, are unknowingly an important contributor to this. The top reasons why people do not like their jobs are all communication skills related. The biggest issue, a lack of direction from management, followed by poor communication skills overall, and constant change that is not well-communicated. (Source: 2014 survey Aboutcom)So not communicating effectively as a manager or leader comes at a big cost. But the good news is that you can learn to become better at this. In this comprehensive online management communication skills course, which you can follow at your own pace, I will provide you with the knowledge, the tools, and techniques to become more successful at communicating as a manager. The problem is that communication skills for managers and leaders are different from communication skills for the average person in the street. And most of us have never been properly trained for this.By improving your management communication skills at work, you increase your ability to achieve success, to have your successes noted, and to get yourself those promotions you deserve. Learn in this course how to engage in clear, positive, interpersonal communication to convey information, ideas, and feelings better. Discover how to choose and use the most appropriate words and tone for every business interaction. Adopt the right mindset for success. And take specific action steps to enable others to receive your messages positively.We’re going to look at:Know and Understand what the Sweet Spot for Employee Achievement isUnderstand the Influence of Positive Communication on Employee PerformanceKnow how to Create a Secure Base for High Employee PerformanceUnderstand How to Become more Successful through Effective Management DelegationKnow What and How to Communicate when you Delegate (Delegation Conversation Technique)Know and Understand the Different Levels of Freedom you can give when you DelegateKnow How to Create Commitment when you DelegateUnderstand How to Effectively Communicate (difficult) DecisionsKnow What and How to Communicate when you announce a (difficult) Decision Be able to Avoid and Overcome Employee Resistance Know How and What to Communicate to Bend Employee Resistance Understand Why and How to say NO to better Control Time and PrioritiesKnow How and What to say when you say NO Understand the Importance of being Able to Admit your Mistakes Know How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique)Whether you are a new manager or you are simply looking to improve your leadership skills, most sources will tell you that the most important skill all managers need is good executive/management communication.Your ability to communicate better can make or break your career. I experienced communication difficulties with my first management job. I started out as a manager working with my former peers who were all much older and more experienced than me. I didn’t know what to say or how to delegate, how to communicate decisions, how to say ‘No’ or how to admit mistakes. I needed to step up my game and so studied and researched how to do this. And I discovered the communication techniques that made my life as a manager much easier. All that experience, knowledge, and information I have now put into this comprehensive and easy-to-follow management communication program. During the course, I will tell you exactly how to use different communication techniques and structures to become a better communicator and to achieve better results.After you have finished a specific module you can immediately apply it in practice, the same day, literally.If you start to apply these communication skills and techniques on a regular basis, then you will make them your own and become better at them. You’ll start to become a leader who is getting things done easier than before. You will feel more confident and create more success because you have the skills and techniques to get your messages across. And this will not go unnoticed in the company. As mentioned before, these communication skills helped me a lot also in communicating with the employees I have managed over the last two decades. I have had several different management and leadership positions with several teams, within a very competitive IT market. My goal is to help current and or new managers like you to become more successful and effective in their management/ leadership jobs, in ways that benefit both the organization and employees. Talking about benefits, how will you benefit from this course?If you implement the things you learn in this course this will lead to:More personal confidence through improved communication skillsBeing seen as a more courageous and authoritative  manager or leader Being seen as a clear and transparent manager with great communication and management skillsBetter collaboration and interpersonal communication with your employeesBetter employee alignment through more effective managerial communication skillsImproved staff morale because they know what's expected and going on Improvements in efficiency/productivity through mastering communication Higher employee satisfaction through positive and interpersonal communicationMore loyal employees because you communicate like a great managerI’ve trained more than 15.000’s of managers and upcoming managers, in workshops, one-on-one meetings, and on the internet. People say things like:"This course was full of extremely useful information that I plan to incorporate it daily in my job and outside of my job as well. The information was clearly outlined and logically structured. The instructor was also very motivated about the topic and I look forward to going through his additional coaching course. I'd like to thank him for putting out this information as it will be extremely helpful in my future." - Gary G."This is a very practical and valuable course for anyone who is trying to improve their leadership and employee management skills. The lessons, concepts are clear and well presented. Highly recommended."  - Alex A"It is easy to follow and understand. Clear and concise. Actually, I already got some ideas forming in my mind and I know it will really help with our business and team."  - April V.This course is like a “management workshop.” We will walk through a step-by-step process, giving you high-quality successful communication skills and techniques. I have compressed all the knowledge into easy-to-apply steps.Thank you so much for your interest in this course. I hope you’re as excited as I am and, with our thirty-day 100% money-back guarantee, there’s no reason to hesitate.Click the enroll button right now and we’ll see you in lesson one to start learning about the 10 Biggest and most important communication mistakes managers make!Start today!LET YOUR LEADERSHIP FLOURISH!!

Overview

Section 1: Introduction and "The 10 Biggest Communication Mistakes Managers Make"

Lecture 1 Welcome!

Lecture 2 10 Most Common Communication Mistakes Managers make

Lecture 3 Overview subjects, What are you going to learn ?

Lecture 4 Download a printable PDF version / Handout of this course

Section 2: Employee achievement, Positive Communication and Creating a Secure base at work

Lecture 5 Introduction: The Sweet spot for employee achievement and Creating a Secure Base

Lecture 6 The Sweet spot for employee achievement (Part 1)

Lecture 7 The Sweet spot for employee achievement (Part 2)

Lecture 8 The Influence of Positive Communication on Employee Performance

Lecture 9 Insight Exercise

Lecture 10 Creating a Secure Base at the Workplace

Section 3: Become more Successful through Effective Delegation

Lecture 11 Introduction: Become more Successful through Effective Delegation

Lecture 12 Become more Successful through Effective Delegation

Lecture 13 Insight Exercise Effective Delegation

Lecture 14 What and how to communicate when you delegate (Part 1)

Lecture 15 What and how to communicate when you delegate (Part 2)

Lecture 16 The Different Levels of Freedom when Delegating

Lecture 17 How to Create Commitment when you Delegate

Section 4: How Great Managers Effectively Communicate Decisions

Lecture 18 Introduction: How Great Managers Effectively Communicate Decisions

Lecture 19 Communicating Difficult Decisions

Lecture 20 Communicating Difficult Decisions (Part 2)

Lecture 21 What and How to Communicate when you announce a (difficult) Decision

Lecture 22 Insight exercise Difficult Decisions

Section 5: Overcoming Employee Resistance

Lecture 23 Introduction: Overcoming Employee Resistance

Lecture 24 How to Avoid and Overcome Employee Resistance

Lecture 25 Insight Exercise Employee Resistance

Lecture 26 How and What to Communicate to Bend Employee Resistance (Part 1)

Lecture 27 How and What to Communicate to Bend Employee Resistance (Part 2)

Lecture 28 Insight exercise Employee Resistance

Section 6: How to say ”NO” to better Control Time and Priorities

Lecture 29 Introduction: How to say ”NO” to better Control Time and Priorities

Lecture 30 Why and How to say ”NO” to Better Control Time and Priorities

Lecture 31 Insight Exercise Saying "No"

Lecture 32 How and What to Communicate when You Say “No”

Lecture 33 How to Say ”NO” Conversation Technique

Section 7: Admitting a Mistake

Lecture 34 Introduction: The Importance of being able to Admit Your Mistakes

Lecture 35 The Importance of being able to Admit Your Mistakes

Lecture 36 Insight Exercise Admitting Mistakes

Lecture 37 Guidelines to Admitting Your Mistakes

Lecture 38 How and What to Communicate when You Admit a Mistake

Lecture 39 Insight Exercise Admitting a Mistake

This course is designed for (upcoming) Supervisors, Managers, Leaders, Business Owners and Entrepreneurs in Management, Business, IT and Finance who want to get more out of themselves and out of their teams.