Certified Manager Of Quality Training

Certified Manager of Quality and Organizational Excellence (CMQ/OE) Exam Preparation Course.

What you'll learn

Successfully pass the Certified Manager of Quality / Organizational Excellence (CMQ/OE) exam in the first attempt (confidently).

Lead Quality Management and Business Excellence initiatives in your organization to take it to the next higher level

Implement the proven quality management and quality improvement principles in your work areas.

Requirements

Candidates must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge.

Description

You can use this course for two purposes:1. Passing the CMQ/OE certification exam. The course contains more than 200 practice questions.2. Lead the Quality Management and Business Excellence initiative in your organization.________________________________________Why this course?Learn Quality Management from an experienced instructor (retired as a Quality Director) having 35 years of "practical experience" in implementing Quality Management and Continuous Performance Improvement.1,200+ satisfied students. ________________________________________What is covered in this course? This course is fully aligned with the updated CMQ/OE Body of Knowledge.Section I        LeadershipSection II       Strategic Plan Development and DeploymentSection III      Management Elements and MethodsSection IV      Quality Management ToolsSection V       Customer-Focused OrganizationsSection VI       Supply Chain ManagementSection VII      Training and Development________________________________________What are other students saying about this course?★★★★★ Excellent course, very good for the preparation of CMQ/OE concepts in brief. (5 stars by Murthy Srikanth C S)★★★★★ Well-structured courses ideal for preparing for the ASQ CMQ/OE. (5 stars by Guo-Ting Gu)★★★★★ I passed the CMQ/OE Exam yesterday! This lecture series was a huge help! I would certainly recommend it. (5 stars by Jill Sudol)★★★★★ I passed the exam, great course and explanation. (5 stars by Mary Hanna)★★★★★ It's so a great course, I recommend it to all those who are in the field of quality. (5 stars by Njmeldien Ismail Yahia Yahia)★★★★★ I like the way he explained the course. I am now confident to go ahead with the exam. (5 stars by WALID MOSTAFA)★★★★★ Yes, this is a great match. I will take the certification exam shortly! (5 stars by Camille Thornton)★★★★★ One of the most comprehensive courses. Everything you need to learn about Leadership and Management Excellence. It is not easy, but it's better than an MBA course. Absolutely worth it! (5 stars by Jacqui Mohlakoana)★★★★★ Great content and very clearly presented with examples. I highly recommend this course. (5 stars by David Woods MA, CMQ/OE, CQA, CMDA)★★★★★ The complex models and theories were well broken down and through practical examples, they were easy to understand. Looking forward to applying what I have learned. (5 stars by Tobias Trupp)________________________________________What are you waiting for?This course comes with Udemy's 30 days money-back guarantee. If you are not satisfied with the course, get your money back.Also, the course comes with lifetime access. Buy now. Watch anytime.I hope to see you in the course.________________________________________Note: We are not a representative of ASQ®, IASSC® or any other certification organization.ASQ® is the registered trademark of the American Society for Quality.IASSC® is the registered trademark of the International Association for Six Sigma Certification.We are an independent training provider. We are neither associated nor affiliated with the certification organization(s) mentioned in our courses. The name and title of the certification exam mentioned in this course are the trademarks of the respective certification organization. We mention these names and/or the relevant terminologies only for describing the relevant exam processes and knowledge (i.e. Fair Use).

Overview

Section 1: Section I - Leadership

Lecture 1 Course Introduction

Lecture 2 1A Organizational Structures Part 1

Lecture 3 1A Organizational Structures Part 2

Lecture 4 1B1 Competencies of Leaders

Lecture 5 1B1 Situational Leadership Part 1

Lecture 6 1B1 Situational Leadership Part 2

Lecture 7 1B1 Transformational Leadership

Lecture 8 1B1 Emotional Intelligence

Lecture 9 1B2 Roles and Responsibilities of Managers

Lecture 10 1B3 Why to Change?

Lecture 11 1B3 Lewins Change Management Model

Lecture 12 1B3 Kotter Change Management Model

Lecture 13 1B3 Four Change Management Tools

Lecture 14 1B3 Change Effectiveness

Lecture 15 1B3 Organizational Culture

Lecture 16 1B4 Abraham Maslow's Motivation Theory

Lecture 17 1B4 Herzberg'w Two-factor Motivation Theory

Lecture 18 1B4. Douglas McGregor's Motivation Theory X and Y

Lecture 19 1B4. Negotiation

Lecture 20 1B4. Conflict Resolution

Lecture 21 1B4. Critical Thinking

Lecture 22 1B5. Empowerment

Lecture 23 1C1. Types of Teams

Lecture 24 1C2. Stages of Team Development

Lecture 25 1C3. Team-building Techniques

Lecture 26 1C4. Team Roles and Responsibilities

Lecture 27 1C4. Team Dynamics - Part 1

Lecture 28 1C4. Team Dynamics - Part 2

Lecture 29 1C5. Team Performance and Evaluation

Lecture 30 1D. ASQ Code of Ethics

Lecture 31 Download Section 1 Slides

Section 2: Section II - Strategic Plan Development and Deployment

Lecture 32 2A. Strategic Planning Models

Lecture 33 2A. Strategy 5 Ps

Lecture 34 2A. What is VMOSA?

Lecture 35 2A. Strategic, Tactical and Operational Planning

Lecture 36 2A. Hoshin Kanri Planning

Lecture 37 2A. Why Strategic Planning Fails?

Lecture 38 2B1. Internal and External Factors

Lecture 39 2B1. Risk Analysis

Lecture 40 2B2. Five Competitive Forces - Part 1

Lecture 41 2B2. Five Competitive Forces - Part 2

Lecture 42 2B2. Five Competitive Forces - Part 3

Lecture 43 2B2. Four Market-based Strategies

Lecture 44 2B3. Stakeholder Analysis

Lecture 45 2B4. Technology

Lecture 46 2B5. Internal Capability Analysis

Lecture 47 2B6. Legal and Regulatory Factors

Lecture 48 2C1. Tactical Plans

Lecture 49 2C2. Resource Allocation and Deployment

Lecture 50 2C3. Organizational Performance Measurement

Lecture 51 2C3. Benchmarking

Lecture 52 2C3. Balanced Scorecard

Lecture 53 2C4. Quality in Strategic Deployment

Lecture 54 Download Section 2 Slides

Section 3: Section III - Management Elements

Lecture 55 3A1. Principles of Management Part 1

Lecture 56 3A1. Principles of Management Part 2

Lecture 57 3A2. Management Theories and Styles - Scientific Management

Lecture 58 3A2. Organizational Theory

Lecture 59 3A2. Behavioural Theories

Lecture 60 3A2. Learning Theories Part 1

Lecture 61 3A2. Learning Theories Part 2

Lecture 62 3A2. System Thinking

Lecture 63 3A2. Situational Complexity

Lecture 64 3A2. Management Styles

Lecture 65 3A3. Interdependence of Functional Areas

Lecture 66 3A4. Human Resources Management

Lecture 67 3A5. Financial Management

Lecture 68 3A5. Income Statement

Lecture 69 3A5. Balance Sheet

Lecture 70 3A5. Cash Flow Statement

Lecture 71 3A5. Cost Structure

Lecture 72 3A5. Budgeting

Lecture 73 3A5. Financial Ratios Part 1

Lecture 74 3A5. Financial Ratios Part 2

Lecture 75 3A5. Portfolio Analysis

Lecture 76 3A6. Risk Management Part 1

Lecture 77 3A6. Risk Management Part 2

Lecture 78 3A7. Knowledge Management Part 1

Lecture 79 3A7. Knowledge Management Part 2

Lecture 80 3B1. Communication Techniques

Lecture 81 3B2. Interpersonal Skills Part 1

Lecture 82 3B2. Interpersonal Skills Part 2

Lecture 83 3B3. Communications in a Global Economy

Lecture 84 3B4. Communications and Technology

Lecture 85 3C1. Project Management Basics Part 1

Lecture 86 3C1. Project Management Basics Part 2

Lecture 87 3C2. Project Tools Part 1

Lecture 88 3C2. Project Tools Part 2 - Gantt Chart

Lecture 89 3C2. Project Tools Part 3 - CPM

Lecture 90 3C2. Project Tools Part 3 - PERT

Lecture 91 3C3. Measure and Monitor

Lecture 92 3C4. Project Documentation

Lecture 93 3D1. Quality Mission and Policy

Lecture 94 3D2. Quality Planning, Deployment and Documentation

Lecture 95 3D3. Balanced Scorecard

Lecture 96 3D3. Internal Audits

Lecture 97 3D3. Quality System Effectiveness

Lecture 98 3D3. Management Review

Lecture 99 3E1. Quality Management Standards

Lecture 100 3E2. Excellence Models Part 1

Lecture 101 3E2. Excellence Models Part 2

Lecture 102 3E3. Other Quality Methodologies Part 1

Lecture 103 3E3. Other Quality Methodologies Part 2

Lecture 104 3E4. Quality Guru Walter Shewhart

Lecture 105 3E4. Quality Gurus Edwards Deming - Intro

Lecture 106 3E4. Deming's 14 Principles - Part 1

Lecture 107 3E4. Deming's 14 Principles - Part 2

Lecture 108 3E4. Deming's 14 Principles - Part 3

Lecture 109 3E4. Deming's 14 Principles - Part 4

Lecture 110 3E4. Deming's 14 Principles - Part 5

Lecture 111 3E4. Edwards Deming - 7 Deadly Diseases

Lecture 112 3E4. Edwards Deming - System of Profound Knowledge

Lecture 113 3E4. Quality Guru Joseph Juran

Lecture 114 3E4. Quality Guru Philip Crosby

Lecture 115 3E4. Quality Guru Feigenbaum

Lecture 116 3E4. Quality Guru Ishikawa

Lecture 117 Download Section 3 Slides

Section 4: Section IV - Quality Management Tools

Lecture 118 4A1. Cause and Effects Diagram - The seven classic quality tools

Lecture 119 4A1. Flow Charts - The seven classic quality tools

Lecture 120 4A1. Check Sheets - The seven classic quality tools

Lecture 121 4A1. Pareto Charts - The seven classic quality tools

Lecture 122 4A1. Scatter Diagrams - The seven classic quality tools

Lecture 123 4A1. Control Charts - The seven classic quality tools

Lecture 124 4A1. Histograms - The seven classic quality tools

Lecture 125 4A2. Affinity Diagrams - Basic Management and Planning Tools

Lecture 126 4A2. Interrelationship Diagraphs - Basic Management and Planning Tools

Lecture 127 4A2. Tree Diagrams - Basic Management and Planning Tools

Lecture 128 4A2. Prioritization Matrices - Basic Management and Planning Tools

Lecture 129 4A2. Matrix Diagrams - Basic Management and Planning Tools

Lecture 130 4A2. PDPC - Basic Management and Planning Tools

Lecture 131 4A2. Network Diagrams - Basic Management and Planning Tools

Lecture 132 4A3. Root Cause Analysis - Process Improvement Tools

Lecture 133 4A3. Kepner Tregoe - Process Improvement Tools

Lecture 134 4A3. PDCA - Process Improvement Tools

Lecture 135 4A3. Six Sigma - Process Improvement Tools

Lecture 136 4A3. FMEA - Process Improvement Tools

Lecture 137 4A4. Brainstorming - Innovation and Creativity Tools

Lecture 138 4A4. Mind Mapping - Innovation and Creativity Tools

Lecture 139 4A4. Lateral Thinking - Innovation and Creativity Tools

Lecture 140 4A4. Five Whys - Innovation and Creativity Tools

Lecture 141 4A4. Design for Six Sigma (DFSS) - Innovation and Creativity Tools

Lecture 142 4A5. Cost of Quality (COQ)

Lecture 143 4B1. Process Goals

Lecture 144 4B2. Process Analysis

Lecture 145 4B2. Value Added vs Non Value Added Activities

Lecture 146 4B2. Waste Elimination Part 1 (Mura, Muri and Muda)

Lecture 147 4B2. Waste Elimination Part 2 (Eight Types of Wastes - TIMWOODS)

Lecture 148 4B3. Lean Tools - Introduction

Lecture 149 4B3. Lean - Quick Changeover, SMED

Lecture 150 4B3. Lean - Pull (JIT and Kanban)

Lecture 151 4B3. Lean - 5S (Workplace Organization)

Lecture 152 4B3. Lean - Value Stream Mapping (VSM)

Lecture 153 4B3. Lean - Poke-yoke (error proofing)

Lecture 154 4B3. Lean - Total Predictive Maintenance (TPM), Productivity (OEE)

Lecture 155 4B3. Lean - Kaizen

Lecture 156 4B3. Lean - Standard Work

Lecture 157 4B4. Theory of Constraints (ToC)

Lecture 158 4B4. Througput Accounting

Lecture 159 4C1. Basic Statistical Use

Lecture 160 4C2. Acceptance Sampling - Introduction

Lecture 161 4C2. Sampling Errors (Type I and Type II Errors)

Lecture 162 4C2. Acceptance Sampling Standards

Lecture 163 4C2. Sampling Methods

Lecture 164 4C3. Measurement of Central Tendency - Statistical Analysis

Lecture 165 4C3. Measurement of Dispersion - Statistical Analysis

Lecture 166 4C3. Basic Distributions Types (normal, bimodal, skewed)

Lecture 167 4C3. Process Control Charts (SPC) Part 1

Lecture 168 4C3. Process Control Charts (SPC) Part 2

Lecture 169 4C4. Measurement System Analysis (MSA) Part 1 - Introduction

Lecture 170 4C4. Measurement System Analysis (MSA) Part 2 - Accuracy

Lecture 171 4C4. Measurement System Analysis (MSA) Part 2 - Precision

Lecture 172 4C5. Trend and Pattern Analysis

Lecture 173 4C6. Process Variation

Lecture 174 4C7. Process Capability - Cp Cpk

Lecture 175 4C7. Performance Indices - Pp and Ppk

Lecture 176 4C8. Reliability - Introduction

Lecture 177 4C8b Reliability - Measures (MTTR, MTBF etc.)

Lecture 178 4C8. Reliability - Availability Measurements

Lecture 179 4C8. Reliability - Bathtub Curve

Lecture 180 Download Section 4 Slides

Section 5: Section V - Customer-Focused Organizations

Lecture 181 5A1and2. Internal and External Customers

Lecture 182 5A3. Customer Segmentation

Lecture 183 5A4. Qualitative Assessment

Lecture 184 5B1. Customer Needs

Lecture 185 5B1. Quality Function Deployment (QFD)

Lecture 186 5B1. Kano Model

Lecture 187 5B2. Customer Surveys

Lecture 188 5B2. Other Customer Feedback Methods

Lecture 189 5B2. Customer Value Analysis

Lecture 190 5B2. Customer Loyalty

Lecture 191 5B3. Customer Service Principles

Lecture 192 5B4. Multiple and Diverse Customer Management

Lecture 193 Download Section 6 Slides

Section 6: Section VI - Supply Chain Management

Lecture 194 6A. Supplier Selection and Approval

Lecture 195 6B. Supplier Risk Management

Lecture 196 6B. Counterfeit Parts

Lecture 197 6C. Supplier Communications

Lecture 198 6D. Supplier Performance

Lecture 199 6E. Supplier Improvement

Lecture 200 6F. Supplier Certification, Partnerships, and Alliances

Lecture 201 6G. Supplier Logistics and Material Acceptance

Lecture 202 Download Section 6 Slides

Section 7: Section VII - Training and Development

Lecture 203 7A. Training Plans

Lecture 204 7B. Training Needs Analysis

Lecture 205 7C. Training Materials, Development, and Delivery

Lecture 206 7C. Training Materials - Adult Learning

Lecture 207 7C. Blooms Taxonomy

Lecture 208 7C. Training Delivery Methods

Lecture 209 7D. Training Effectiveness

Lecture 210 Download Section 7 Slides

Section 8: Bonus Section

Lecture 211 BONUS LECTURE

Individuals attempting the Certified Manager of Quality / Organizational Excellence (CMQ/OE) exam,Quality Management leaders interested in improving their quality management knowledge