Avaya Self-Service Fundamentals

Want to become a Self Service Expert? Or maybe Avaya Certified? Do this course!

What you'll learn
Telecommunications Self Service Fundamentals
History of IVR Systems
What is a Enterprise Communications IVR System
What is a Self Service Application
What is Voice Portal Systems
Artificial Intelligence and Self Service in the Enterprise
Learn advanced concepts of IVR Systems
Become Intimately Familiar With Self Service Platforms for big Corporations
Become A Telecom Guru
Requirements
You can set up an Avaya Support Account for documentation downloads (you can use the free individual subscription)
A Windows, Linux or Mac PC/Laptop
Description
Are you looking for Avaya Self Service Training?Avaya Certification is fast becoming the must have certificates for any IT professional working with corporate Enterprises. Most of the mayor banks and financial institutions rely on Avaya Self Service Solutions. This course is designed to help you pass the Avaya Exams. Even if you have never logged in to the Avaya platform before. No programming knowledge needed and no prior Avaya experience required. With this Avaya knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing Artificial Intelligence services for Enterprise Corporations.In this course we will start with a broad overview of the Self Service platforms, concepts, the history, the evolution and then deep dive into the individual elements of the Avaya Self Service platform. You will explore IVR, Self Service Concepts, Voice Portals, Intuity Conversant Systems, Interactive Response, Experience Portal, Artificial Intelligence, etc.

Overview

Section 1: Instructor

Lecture 1 Instructor

Section 2: Self Service for Customer Service

Lecture 2 Self Service for Customer Service

Section 3: Self Service and Customer Retention

Lecture 3 Self Service and Customer Retention

Section 4: What is an Interactive Voice Response System

Lecture 4 What is an Interactive Voice Response System

Section 5: Self Service and Automated Customer Care

Lecture 5 Self Service and Automated Customer Care

Section 6: Self Service and Repetitive Information

Lecture 6 Self Service and Repetitive Information

Section 7: Self Service for Sales Transactions

Lecture 7 Self Service for Sales Transactions

Section 8: Self Service Measuring and Reports

Lecture 8 Self Service Measuring and Reports

Section 9: Self Service Concepts

Lecture 9 Self Service Concepts

Section 10: Self Service Sample Operations

Lecture 10 Self Service Sample Operations

Section 11: Self Service and IVR History

Lecture 11 Self Service and IVR History

Section 12: Self Service Products from Avaya

Lecture 12 Self Service Products from Avaya

Section 13: Self Service and Conversational Assistants

Lecture 13 Self Service and Conversational Assistants

Section 14: Self Service and Voice Portals

Lecture 14 Self Service and Voice Portals

Section 15: Designing a Self Service Application

Lecture 15 Designing a Self Service Application

Any student that wants to learn IVR and Self Service Technologies,Any student that wants to learn Self Service with Muti-Media and Artificial Intelligence