"Assertiveness: How to be strong in every situation" by Conrad & Suzanne Potts
"Assertiveness: How to be strong in every situation" by Conrad & Suzanne Potts
Cаpstоne Publishing / Wilеу | 2013 | ISBN: 0857083686 0857083651 9780857083654 9780857083685 9780857083678 9780857083661 | 242 pages | PDF | 6 MB
Cаpstоne Publishing / Wilеу | 2013 | ISBN: 0857083686 0857083651 9780857083654 9780857083685 9780857083678 9780857083661 | 242 pages | PDF | 6 MB
This book is a roadmap to help you navigate your way through those challenging opportunities, hurdles and milestones. Taking universal scenarios case by case, and packed with practical tips, this inspiring, down-to-earth book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny.
• Written in an approachable style which posits practical solutions to a range of universal problems
• Deals with assertiveness in business, family, social situations and all areas of life
• Covers topics like ‘dealing with your boss’, ‘dealing with finances’, ‘asking for a pay rise’, ‘saying no at work’
Contents
Introduction
Part One
1 What is Assertion?
2 Win-Win
3 It’s All in the Mind
4 Assertive Communication
Part Two
5 Getting the Respect You Deserve at Work
6 Getting the Best Out of People at Work
7 Handling Difficult Behaviour and Coping with Conflict
8 Being Assertive in Meetings and Presentations
9 Families – Who’d Have ’em?
10 Friends, Neighbours and Social Occasions
11 Getting the Service You Deserve
Sustaining Your Assertion
About the Authors
Acknowledgements
Index
with TOC BookMarkLinks