It’s all about IT!: A guide to better communication and mastering conversation skills in the workplace

Understanding it! is your roadmap to effective communication!

Do you find courageous conversations stressful and hard to have? Do you worry about people’s feelings when sharing information about their work? Imagine effortlessly navigating through difficult conversations with confidence and grace, leaving behind the stress and anxiety that often accompanies these moments.

In About it!, Dr. Nancy Bonfiglio-Pavisich presents a comprehensive guide to effective communication. What is it!? It! is the behaviour of a person, and understanding it! means recognising that effective communication relies on behaviour, not personal judgment. When we grasp this concept, we can use our skills to:

• listen effectively,
• ask the right questions,
• be mindful of how we speak and
• provide quality feedback.

Through evidence-based research, including insights from neuroscience, Nancy offers practical advice, situation scenarios and communication tools that readers can immediately practise and apply to their personal and professional lives.

Dr. Nancy Bonfiglio-Pavisich is a renowned consultant specialising in leadership, management, and communication. As the Director of Reframe WA Consulting, Nancy is dedicated to empowering individuals, teams, and organisations to enhance communication skills and unlock their full potential.