Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

This certification exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system.

Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.

This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.

Credit Toward Certification
When you pass the Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:

• Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification

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