Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster
Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster by Greg DeVore, Jonathan DeVore
English | November 9, 2023 | ASIN: B0CJD3RGWK | 300 pages | EPUB | 8.81 Mb
English | November 9, 2023 | ASIN: B0CJD3RGWK | 300 pages | EPUB | 8.81 Mb
Stop setting your employees up for failure by relying on tribal knowledge in your business!
What if a revolutionary training method could help your employees be more confident, consistent, and independent? What would happen if your supervisors and leaders didn’t have to constantly answer employee questions all day?
Find & Follow is the training and performance framework that can free your business from the quicksand of relying on tribal knowledge and get you on the super highway of relying on guided knowledge.
This book is ideal for those who work in contact centers, healthcare, finance, insurance, tech support, or any industry where employees have to deal with high complexity and lots of change.
In this book you’ll learn:
- Why most training programs fail
- Why employees struggle to be confident and independent in complex businesses
- How to identify exactly what your employees need to know to be successful in their role
- How to empower them to work independently in less than 30 days
- How to design digital guides that allow employees to solve complex problems without supervisor assistance
- How to prepare employees to adapt to changes in policies and procedures without additional training
- How other businesses have implemented these concepts and seen:
- Productivity double
- Onboarding times drop by 90%
- Employee error rates plummet