Become A Super Salesforce Administrator: Elevate your career as a Salesforce Administrator by mastering four key roles

Elevate your career as a Salesforce Administrator by mastering four key roles.
This book will give you the insight, tools and framework to be a Super Salesforce Administrator, equipping you with the knowledge to manage and maintain a healthy Salesforce system that keeps data secure and users happy.

Read this book and superpower your Salesforce career with:

• Tips to establish and advance your Salesforce career
• Handy tools and templates to impress your stakeholders
• The 4 roles and 25 tasks to manage your Salesforce org effectively
• New skills to manage your workload and responsibilities
• Solutions for mitigating common project risks

“A great read, all the facts and fundamentals needed for someone making the decision to come over to Salesforce. I personally have done this course; Heather and the team have been an amazing support and got me to where I am today and I’ve never looked back.”
Ria Field, Salesforce Administrator for Legal & General

Become a Super Salesforce Administrator is an excellent resource for new Salesforce administrators, providing a clear and practical structure for mastering the role. The book effectively outlines key responsibilities like user management, data security, and system optimization, while offering insights into advanced areas such as AI, DevOps, and career progression. For beginners, the focus on real-world tools, step-by-step strategies, and integration of resources like AI-powered documentation tools makes it highly usable. Overall, this book is a valuable guide to becoming a confident and effective Salesforce Admin.
Srividya Pemmaraju, Certified Salesforce Administrator

Become a Super Salesforce Admin is a must-read for anyone looking to manage their Salesforce org with confidence and clarity. I found this book helpful in providing a structured framework for key responsibilities—something that can often feel overwhelming in a busy Salesforce environment. Another standout aspect is its emphasis on business analysis, change management, and agile project management—critical skills that admins need but don’t always develop early in their careers. If you're managing a Salesforce org and want a guide to stay on top of your responsibilities, this book is a game-changer."

Clauda Tarik, Salesforce Systems Manager

Heather Black started out as an accidental admin and then upskilled to become a freelance Salesforce consultant in 2011. She is eight-times certified, a change management and NLP practitioner and holds both a diploma in business analysis practice and a foundation in Agile DSDM project management.

Heather ran a Salesforce consultancy for ten years, winning the EMEA Salesforce Consulting Partner of the Year award. During this time, she oversaw over 700 projects with 350 customers and was a member of the Salesforce EMEA Partner Advisory Board.

Since 2020, she has focused on training and advising executive sponsors and Salesforce professionals on how to lead digital transformation and Salesforce projects, by teaching them essential skills via the Supermums Consultancy Skills course while also providing one-to-one mentoring.

She is the founder of Supermums, a global social enterprise that helps to launch and accelerate the careers of women within the Salesforce ecosystem through providing a training and recruitment service. Since 2016, Supermums has supported over 1,500 trainees and more than 300 employers to find super talent.

Heather is a coveted Golden Hoodie winner, due to her efforts championing women in tech, and was recognised in the 100 Most Influential Women in Tech by Computer Weekly and in the Tech Women 100 Awards by We Are Tech Women, amongst other accolades.