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    3. Quality Management for Services

    Quality Management for Services

    Posted By: hill0
    Date: 30 Jul 2023 07:09:17
    Quality Management for Services

    Quality Management for Services:
    Handbook for Successful Quality Management. Principles – Concepts – Methods
    English | 2023 | ISBN: 3662670313 | 1037 Pages | PDF EPUB (True) | 144 MB

    This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control and monitoring of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency.

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