Microsoft Dynamics CRM 2013 Unleashed

Microsoft® Dynamics CRM 2013 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing both cloud and on-premise based versions of Dynamics CRM.
Leading Dynamics implementer Marc Wolenik fully covers Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM Online Fall ’13, and many features first introduced in Microsoft’s “Polaris” and Update Rollup 12.
You’ll find thorough coverage of Dynamics’ revamped “Flow” interface and advanced cross-platform mobile client support. Extensive new coverage also includes: Business Process Flows, Portable Business Logic, reporting and forms improvements, server-side email synchronization, MarketingPilot, NetBreeze, Yammer, and much more.

Drawing on extensive insider knowledge, Wolenik presents proven best practices and pitfalls to avoid in using every significant Dynamics CRM 2013 capability–information available in no other book.
Marc J. Wolenik, is CEO of Webfortis, a Microsoft Gold Customer Relationship Management Competency Partner that specializes in delivering
Microsoft Dynamics CRM/xRM solutions for companies of all sizes. Learn from experience and dive deep into CRM technologies that cross almost every industry and vertical. His books include Microsoft Dynamics CRM 2011 Unleashed, Microsoft CRM 4 Unleashed, and Microsoft CRM 4 Integration Unleashed.

Detailed information on how to…

 Compare on-premise and cloud versions of Dynamics CRM, make your best choice, and deploy painlessly
 Use the advanced configuration and customization options that offer you the most value
 Take full advantage of Dynamics CRM’s new flow interface and productivity shortcuts
 Learn about new add-on features for Dynamics, including MarketingPilot, NetBreeze, and Yammer
 Personalize dashboards, activities, calendars, data import/export, and more
 Manage leads, opportunities, accounts, contacts, marketing lists, collateral, campaigns, quotes, orders, and invoices
 Integrate schedules, cases, contacts, and product/service information
 Build powerful automated workflows, processes, and complete solutions
 Deliver CRM applications to smartphones and tablets, including iOS devices
 Provide watch lists, automatic alerts, and other sales help through InsideView Social Insights
 Extend Dynamics CRM with custom plug-ins and add-ons
 Integrate Dynamics CRM 2013 with SharePoint, Azure, SQL Server, SRSS, Visual Studio, and .NET Framework

ON THE WEB:

Download all examples and source code presented in this book from
informit.com/title/9780672337031 as it becomes available