IT Management: A non-technical guide to improving service

Many people end up managing IT, often by design but also by accident; It may be a small business owner with 5 PCs, a general manager with 40 workstations, or a tech promoted to manage the IT department. In some cases it is the CFO or head of finance with overall responsibility for the IT department. Those required to manage IT or the IT department face many new challenges. This book is a foundation to fill in many gaps in technical, management, and IT best practices. All chapters are written in plain language for those with little or no technical training. The reader will be lead through the process of setting and understanding IT's core responsibilities, objectives, and goals. Once IT's core objectives are understood, the principles of project management and performance measurement are also explored. The chapters on the technical aspects of a network are concise and easy to understand. Whether managing staff or IT vendors, several chapters cover what to look for in your technical support, including IT certification, experience, and attitude. Further chapters cover expectations in workmanship, diligence, staff redundancy, and record keeping. After completing this book you should have a solid foundation in understanding the primary and core responsibilities of an IT manager and the IT department.