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    3. Crucial Confrontations: by Kerry Patterson [Repost]

    Crucial Confrontations: by Kerry Patterson [Repost]

    Posted By: Free butterfly
    Date: 20 Oct 2014 08:06:27
    Crucial Confrontations: by Kerry Patterson [Repost]

    Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson
    McGraw-Hill; 1st edition | August 26, 2004 | English | ISBN: 0071446524 | 284 pages | CHM | 1 MB

    The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home–now available in this follow-up to the internationally popular Crucial Conversations.

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