Design and Control of Workflow Processes: Business Process Management for the Service Industry (Lecture Notes in Computer Science) by Hajo Reijers
English | July 29, 2003 | ISBN: 3540011862 | 322 Pages | PDF | 5 MB
English | July 29, 2003 | ISBN: 3540011862 | 322 Pages | PDF | 5 MB
The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- ess (or workflow for short) is a specific type of business process, a way of or- nizing work and resources. Workflows are commonly found within large admin- trative organizations such as banks, insurance companies, and governmental agencies.