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    3. Lean Six Sigma for Service [Repost]

    Lean Six Sigma for Service [Repost]

    Posted By: Free butterfly
    Date: 14 Nov 2015 11:18:38
    Lean Six Sigma for Service [Repost]

    Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George
    English | 1 July 2003 | ISBN: 0071418210 | 386 Pages | CHM | 8 MB

    "How do I apply Lean Six Sigma in my service organization?" This is a question many executives and managers are asking. With all the emphasis on using Lean Six Sigma in manufacturing environments, the need for a clear methodology for implementing these major quality improvement initiatives in service functions has been mainly overlooked - until now.

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