20 Lessons Learned for Digital Transformation: From Experience with 100 Companies

This book aims to help those involved in Digital Transformation by answering questions such as: What is Digital Transformation? Why Digital Transformation? Who is involved in Digital Transformation? How is Digital Transformation achieved?
To start answering such questions, Digital Transformation is defined and four types of Digital Transformation are identified. Types 1 and 2 are mainly focused on application of technology. Type 4 is the creation of new business sectors and companies. Type 3 addresses the enterprise-wide transformation of existing companies. This is the type that most companies and other organisations will aim for.
The book gives examples showing how organisations in different sectors such as government, education, transport, health, financial, retail, and manufacturing may develop different Digital Transformation strategies depending on their current status and targeted vision.
The importance of executive involvement in enterprise-wide Digital Transformation is highlighted. Ways to achieve it are described. Typical benefits of Digital Transformation are outlined, as well as typical activities and roles in a Digital Transformation Program.