IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition (repost)
IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition by John Sansbury, Richard Griffiths and Aidan Lawes
English | ISBN: 1906124930 | 2012 | PDF | 240 pages | 11 MB
English | ISBN: 1906124930 | 2012 | PDF | 240 pages | 11 MB
ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k.
This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.