Delivering Business Analysis : The BA Service Handbook

Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service.

This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.

"The growth of business analysis has led to more and more organisations establishing BA Practices yet little information is available to help them thrive. This book shines a new light on business analysis from a service perspective; providing a timely and comprehensive 'How to guide' for anyone wanting to achieve a sustainable and enduring BA service. Reading this book will provide everything you need from establishing a new BA service, to continuous improvement of established practices, and how to measure them effectively. A must have for any organisation." - Lynda Girvan, Senior Business Analyst and Head of BA Profession, CMC Partnership Consultancy Ltd


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