Collaborative Business Process Engineering and Global Organizations: Frameworks for Service Integration

This book is about achieving organizational synergy in an era of business which is rapidly moving towards electronic collaboration, providing clear definition of the next phase of this collaborative evolution of the Internet


Table of Contents:
Chapter I: Fundamentals of Collaborative Business

The Informative Stage of Internet Usage
The Transactive and Operative Stages of Internet Usage
The Collaborative Stage of Internet Usage and Business Intelligence
The Desired Evolution in the Collaborative Layer (Wisdom)
Current Collaborative Environment
Alternative Collaboration Models
Business-to-Business (B2B) Collaboration
Proposing a New Model of Business Collaboration
Challenges in Electronic Collaboration
Action Points
End Notes

Chapter II: Emerging Technologies for Business Collaboration

Mobile Technology
Mobile Web Services
Enterprise Application Integration (EAI) and Collaboration
Service Oriented Architecture (SOA) and Collaboration
The Role of SOA in CBPE
Influence of Web 2.0 and SOA on the CBPE Model
Action Points
End Notes
Chapter III: Global Collaborative Business

Understanding of Current Organizational Situation
Evaluating Critical Factors in Global Collaborative Strategic Vision
Developing Preliminary Strategic Vision for Global Collaboration
Settling New Global Collaborative Strategic Vision and Mission Description
Global Collaborative Business Elements
Global Collaborative Customer
Global Collaborative Supplier
Global Collaborative Employee
Global Collaborative Governance
Factors Affecting Global Collaborations
Company Maturity
Current Overseas Trade
Foreign Market Potential
Exceptional Overseas Demand for the Product
Demand for Look-Alike Product Abroad
Knowledge Capitalization
Knowledge Sharing
Market Expansion
Customer Service Enhancement
Risk Apportionment
Outsourcing
Legal and Tax Advantages
Level of Collaboration
Customer Relationship Management (CRM)
Supplier Chain Management (SCM)
Local – within the Organization
Management and Administration
Human Resources
Finance and Accounts
Purchase and Procurement
Sales and Marketing
Global Issues in Proposed Collaborative Environment
Enterprise’s Global Strategy
Global Environment Factors
Differences of Global and Domestic Strategy
Global Integration of Planning Procedures
Collaborative Global Product Viewpoint
Electronic Finance – a Definition:
E-Finance’ and Collaborative Global Business:
Electronic Finance and Implications for Related Collaborative Parties:
Marketing in Global Collaborative Business:
What is E-Marketing?
Driving Forces for E-Marketing Implementation:
E-Marketing’s Brought-About Benefits for Global Business:
Future Direction of E-Marketing and Related Implications for Global Business:
Action Points
End Notes

Chapter IV: Collaborative Business Process Engineering (CBPE) Model

Business Drivers
Technology Drivers
Business Clusters and Collaborations
Limitation of Current Collaborative Environment
Expectations of the Modern-day Collaborative Environment
Example of Current Collaborative Environment
Example of Expected Collaborative Environment
Influence of Web Services on Dynamic Collaborative Environment
Initial CBPE Model (Two Industries)
Comprehensive CBPE Model (Multiple Industries)
The Strategic Application of the CBPE Model
Dynamic versus Static Collaboration
Action Points
End Notes
Chapter V: Advanced Technologies and Architecture for Collaborative Business

Web 2.0 and SOA
Core Web Services Technologies
External and Internal Impact of Web Services
Web Services and Increasing Complexities of Interaction
Influence of Enterprise Service Bus in CBPE
Business Integration with CBPE
Influence of TOGAF in CBPE
Considering the Influence of Mobile Technology in CBPE
Action Points
End Notes
Chapter VI: Collaborative Web Based System (CWBS)

CBPE and CWBS
BPMN and CWBS
SOA and Web Services in CWBS
Collaborative Web Based System: An SOA-based Architecture
Collaborative Web Based System (CWBS) in Practice
Contents in CWBS
Financial
Customer
Planning
Production
Implementation
Impediments to CWBS Growth
Developing New Business Processes
CWBS Architecture
Data Structure
Application and Services
Interfaces
Registration of Prospective Members
Managing the Registration Contents
Process Service for Product Request
Action Points
End Notes
Chapter VII: Organizational Structure and Technology Adaptation

Collaborative Structure of Multinational Organization
Collaborative Structure of International Organization
Collaborative Structure of Global Organization
Collaborative Structure of Transnational Organization
Organization Structure in a Collaborative Environment
Technology Acceptance by Organization
Extending the Technology Acceptance Theories to Collaborative Business
Technology Adoption – Industry Feedback
Understanding and Discussing the Results from the Industrial Survey/Feedback
The Organization
Mobile Technology Information
Web Services Technology
Mobile Technology Information (Evaluation)
Web Services Technology (Evaluation)
Action Points
End Notes
Chapter VIII: Quality Assurance of The Collaborative Web Based System

Roles in the Testing Process for CWBS
Deliverables in the Testing Process for CWBS
Activities in the Testing Process for CWBS
Testing of CWBS in a Collaborative Environment
Action Points
End Notes
Chapter IX: Socio-Cultural Factors and Collaboration

The Connected Society
Social Impacts of Collaboration on Organizations
Specific Issues Related to Roles
Customers in Collaboration
Employees in Collaboration
Business and Environmental Factors in Collaboration
Changes in Economic and Social Environment
Cultural Features of Collaboration
Cultural Issues in Electronic Collaboration
Communications Gap
Social Incompatibility
Dissimilar Management
Social Challenges of Collaboration
Trust in Collaboration
Legal Issues in Collaboration
Security Issues Arising from the Collaborative Environment
Action Points
End Notes
Chapter X: Change Management in Collaboration

Stakeholder Analysis
Approach and Principles
Plan and Schedule of Collaborative Events
Applying Change Management Theories
Action Points
End Notes
Chapter XI: Case Study 1: A Security Organization (Medium Size Organization)

The Value of Long Term Collaborative Relationship for PRG
Identifying Potential Collaborative Business Processes
Difficulties Faced by MAC in Managing Collaboration
Implementation of CWBS
Requesting Staff (From other venues)
Advertising the Performed Services
Recruiting Staff
Diagnosis to the Collaborative Business Processes
Achieved Results
Exploring Global Collaborations for Perpetual Resources Group
Change Management in Perpetual Resources Group
Managing the Change
Managing Innovation
Applying the CBPE Model to PRG
Action Points
End Notes
Chapter XII: Case Study 2: An Energy Provider Organization (Large Organization)

Publishing the Service Required by Protect
Understanding Protect’s Collaborative Business Processes
Achieving Change
Managing Resources
Database Requirements
Software Components
Networking Architecture
Mobile Technology
Exploring Global Collaborations for Protect
Change Management in Protect
Communicating the Change Process
Utilization of CBPE Model
Recommendation and Suggestion
Strategic Decision Making
Implementation of Strategic Management
Imposing Strategic Marketing
Channel Management
Customer Relationship Management
Action Points