Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements
Don Tapping and Tom Shuker, "Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements"
English | ISBN: 1563272466 | 2003 | 176 pages | PDF | 1 MB
English | ISBN: 1563272466 | 2003 | 176 pages | PDF | 1 MB
Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.