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    3. A Guide to Computer User Support for Help Desk and Support Specialists (6th edition)

    A Guide to Computer User Support for Help Desk and Support Specialists (6th edition)

    Posted By: happy4all
    Date: 23 Jan 2016 16:22:43
    A Guide to Computer User Support for Help Desk and Support Specialists (6th edition)

    A Guide to Computer User Support for Help Desk and Support Specialists (6th edition) By Fred Beisse
    2014 | 688 Pages | ISBN: 1285852680 | PDF | 22 MB


    Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.


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