Textbook of Urgent Care Management (Repost)

Different than a family practice, which operates 9am-5pm and thrives from the business of regularly scheduled patients, and an emergency room, which often has the local and virtual visibility of a large hospital network, urgent care centers are often free-standing and independently owned by physicians or investors. This book is perfect for the owner/ operator with no previous urgent care business experience, or the investor with little knowledge of the urgent care industry.
Edited by John Shufeldt, MD, JD, MBA, FACEP, the founder of one of the largest urgent care groups nationwide, the Textbook of Urgent Care Management is a guide for physicians and entrepreneurs who are starting, currently running, or considering selling an urgent care business.
• A quintessential practice management guide to starting, operating and selling your clinic
• Chapters are organized by activities integral to urgent care delivery
• Use to further “diagnose” problems, create solutions and measure outcomes

Table of Contents
1. Introduction to Urgent Care Management • John Shufeldt
2. Developing the Business Plan • John Shufeldt
3. Site Selection • Mike Zelnik and Jim Garrett
4. Building Out Your Urgent Care Center • Tracy Altemus
5. Design of the Floor Plan in an Urgent Care Center • Rajiv Kapadia
6. Business Formation and Entity Structuring • Adam Winger
7. Exit Transactions: The Process of Selling an Urgent Care Company • Adam Winger
8. Corporate Practice of Medicine and Other Legal Impediments to Nonphysician Ownership • Adam Winger
9. Insurance Requirements for the Urgent Care Center • David Wood
10. Equipment and Supply Vendor Selection • Sybil Yeaman
11. Urgent Care Accreditation • Michael Kulczycki, Laurel Stoimenoff, and John Shufeldt
12. Pro Forma Financial Statements: Creating Income, Balance Sheet, and Cash-Flow Forecasts • Glenn Dean
13. Financial Management: Internal Control, Performance Measurement, and Evaluation • Glenn Dean
14. Physician Leadership • DeVry C. Anderson
15. Human Resources Overview: Key Labor and Employment Issues • Laura Schiesl
16. Urgent Care Duties, Staffing Mix, and Ratios • John Shufeldt
17. Physician Extenders in the Urgent Care Center • John Shufeldt and Adam Winger
18. Provider Compensation • John Shufeldt
19. Hiring and Managing Medical Providers • John Shufeldt
20. Strategic Talent Management: Talent Makes All the Difference • Marty Martin
21. Employment Contracts and Compensation • Adam Winger
22. Health Plan Contracting • Sybil Yeaman
23. Choosing the Electronic Health Record • John Shufeldt
24. Revenue Cycle Management and Partnership • Sybil Yeaman
25. Marketing Overview • Megan Lamy
26. Consumer Engagement Using Social Media • Lisa Cintron
27. Public Relations: A Tool for Success • Erin Terjesen
28. Crisis Communications Management • Erin Terjesen
29. Developing Your Brand • Kat Smith
30. Metric-Driven Management: Harnessing Information in the Urgent Care Organization • Laurel Stoimenoff
31. Laboratory Overview • Tracy Patterson
32. Implementation of a Moderate-Complexity Clinical Laboratory • Lynn R. Glass
33. EMTALA in Urgent Care Medicine • Rachel A. Lindor
34. Engaging Accountable Care Organizations in Urgent Care Centers • John Harris
35. Urgent Care Imaging and Interpretation • Tim Hogan
36. Virtual Care • Ian Vasquez
37. Setting Up a Health-Care Compliance Program • Tracy Patterson
38. Audits by Managed-Care Organizations and Regulatory Agencies • Damaris L. Medina
39. Ensuring Patient Safety • John Shufeldt
40. Implementing Occupational Medicine • Laurel Stoimenoff
41. Measuring and Improving Patient Satisfaction • Sybil Yeaman
42. Evaluation and Management of Coding and Documentation • Sybil Yeaman
43. Additional Services in Urgent Care • Natasha N. Deonarain
44. Integrative Medicine • Marty Martin
45. Pediatric Urgent Care • Gary Gerlacher
46. Urgent Care Center Financing • Glenn Dean
47. The Future of Urgent Care • John Shufeldt