A Survival Guide for Working With Humans: Dealing With Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People

Dale Marie Golden, Vice President, Premier Bank Inc, Wells Fargo Bank
"Gini Graham Scott has provided a practical hands on work book for everyday situations in the workplace."

Training
"…easy to read, and rather cleverly constructed."



Book Description
Between dealing with difficult people and navigating through unexpected and complicated situations, the typical day at the office involves making countless choices on how to engage with others. To succeed in the long run, good work relationships must be carefully developed and maintained.

A Survival Guide for Working with Humans presents real-life scenarios of specific work relationship problems, along with interactive quizzes, and answers on how to solve each of the problems.

The book shows readers how to:

* Deal with ethical dilemmas in the workplace

* Resolve everyday conflicts

* Know when to speak up, when not to, and what to say

* Make a graceful retreat from an unwinnable confrontation

A snappy, conversational style combines with dozens of practical tools and examples to make a fascinating, essential book.



Book Info
Guide provides real-life strategies for engaging even the most difficult people; including interactive quizzes, problem and conflict scenarios, and helpful profiles of common personality types. Covers everything from knowing when to speak up to gracefully navigating through uncomfortable but necessary confrontations. Softcover. DLC: Conflict management.



About the Author
Gini Graham Scott, Ph.D. (Oakland, CA) is the founder and director of Changemakers and Creative Communications & Research. She is the author of 35 books, including Work with Me!: Resolving Everyday Conflict in Your Organization. She wrote the Work it Right! column, upon which this book is based, for the Oakland Tribune.