Human Resource Management in the Hospitality Industry, Eighth Edition: An Introductory Guide
Michael J Boella, Steven Goss-Turner, "Human Resource Management in the Hospitality Industry, Eighth Edition: An Introductory Guide"
English | 2005-06-13 | ISBN: 0750666366 | 385 pages | PDF | 2.5 mb
English | 2005-06-13 | ISBN: 0750666366 | 385 pages | PDF | 2.5 mb
Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:
- Selection, appointment and induction
- Training and management development
- Labour turnover
- Employee relations and employment law
- Managing people and customer care
- Business Ethics
Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
- Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
- 8th edition with updated data and new material on multi-unit operations and management
- Increased international focus with up to date case studies and examples