Transform Customer Experience
Transform Customer Experience: How to achieve customer success and create exceptional CX
English | 2019 | ISBN: 073036836X | 290 Pages | PDF (True) | 2.2 MB
English | 2019 | ISBN: 073036836X | 290 Pages | PDF (True) | 2.2 MB
Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart.