Negotiating SaaS Contracts A Complete Guide - 2019 Edition

Are cloud services providers free from content filtration or censorship obligations?

Are software upgrades and enhancements included under maintenance at no additional fee?

Does it entails a sale or supply of goods or is it effectively the provision of a service?

Does the cloud provider offer block level storage volumes to use with compute instances?

How will you be able to provide the same customer experience on which your customers rely?

Is the term of the agreement long enough to achieve meaningful use of the software?

What are the most common pricing models used in outsourcing contracts and key attributes?

What is the best choice to ensure as much as possible the continuation of business?

What limitations of liability, whether direct or indirect, is your organization granting?

What should happen if the software is discontinued or the vendor goes out of business?

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