Hotel Front Office Management
Hotel Front Office Management by James A. Bardi
Language: English | 2006 | ISBN: 0471687103 | 480 pages | PDF | 2,55 MB
Language: English | 2006 | ISBN: 0471687103 | 480 pages | PDF | 2,55 MB
The updated guide to running a successful hotel front office
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office.
Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.