Managing Business & Professional Communication (3rd Edition)
Managing Business & Professional Communication (3rd Edition)
by Carley H. Dodd
English | 2012 | ISBN: 0205823866 | 426 Pages | PDF | 8.66 MB
by Carley H. Dodd
English | 2012 | ISBN: 0205823866 | 426 Pages | PDF | 8.66 MB
Noted as a complete text matching the unique demands of the workplace environment to student competencies, Business and Professional Communication surpasses the coverage of traditional communication books by addressing the recent surveys of expected workplace competencies: exhibiting leadership; managing organizational culture; listening, interpersonal communication style differences, and conflict; dealing with difficult people; improving diversity and intercultural communication; business writing; interviewing; selling; and negotiating successfully. Business and Professional Communication not only prepares the reader for relevant, informative, and persuasive public presentations in the workplace, but also prepares them for managing cultural diversity, sales, customer-service, audits, briefings/reports, team-building, using social media and technology, and other communication proficiencies vital for success in the modern workplace.