The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance

Gold Medal Winner of the 2015 Axiom Book Award for best business theory book!

The Definitive Guide to Process Improvement and Operational Excellence

Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes.

This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,” and to enable process excellence from start to finish.

Coverage includes:

The process improvement overview
Process maturity
Process-Oriented Architecture (POA)
Creating a process ecosystem
Managing process improvements
The process improvement organization
Process improvement aptitudes
Case examples
Process improvement templates and instructions