Incident Management in IT
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 222 MB
Genre: eLearning Video | Duration: 9 lectures (30 mins) | Language: English
Incident and problem management
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 222 MB
Genre: eLearning Video | Duration: 9 lectures (30 mins) | Language: English
Incident and problem management
What you'll learn
Students will learn how to manage incidents in IT
Requirements
It would be good to have some background in IT help desk
Description
This course is a brief introduction to Incident and problem management. Students will learn the workflow of incidents and will learn the difference between incident and problem management. Students will also learn about the best practices. The concept of ITIL framework has been introduced also. Students can take this knowledge to make their Helpdesk and incident management process more effective.
Who this course is for:
Anyone who wants to learn how to manage incident management in IT