Workplace Conflict Management

How to develop and implement conflict resolution policies and procedure in the workplace, How to avoid conflict in firms

What you'll learn

Tips for leaders to manage and prevent employee conflict

How can you develop and implement conflict resolution policies and procedures in your organization

Techniques for handling and resolving a client conflict productivity

Avoiding conflict management can often cause conflict

Leveraging conflict resolution skills for career growth

Requirements

Desire to understand conflict management

No special requirement

Description

   When mentoring young managers typically the most difficult skill to develop is dealing with conflict and having the conflict result in a positive outcome. Silent approval or conflict avoidance tends to contribute to employee conflict. but also intensifies the situation. These managers or leaders will either ignore the conflict or refuse to engage in the situation. managers being non-committal, withdrawn, ignoring or sidestepping the person or problem can execute avoidance. Rather than deal with the problem by evading or delaying the confrontation becomes a lose-lose situation for both parties. Although conflict management is a difficult skill to develop, it is essential that managers and leaders master the skill emotionally and professionally.    Only focusing on how a problem negatively impacted your team is the wrong way to approach resolving a conflict. Consider why the client is upset or disappointed in the relationship. Consider the implications for her team or even her job. Try to understand the motivations for the client being difficult. One way to create empathy in your team and the client's is to prompt everyone to consider a hypothetical situation that allows people to disconnect emotionally from the situation and consider a different perspective. this can put people in a new mindset and make them more willing to work through an issue.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Common causes of conflict in the workplace

Lecture 3 Strategies to avoid conflict in the workplace

Lecture 4 Role of emotional intelligence in conflict resolution

Lecture 5 Conflict resolution in leadership

Lecture 6 Leveraging conflict resolution skills for career growth

Lecture 7 Key conflict resolution skills

Section 2: Tips For Leaders To Manage And Prevent Employee Conflict

Lecture 8 Avoid popularity contests

Lecture 9 Respond quickly to conflict

Lecture 10 Provide and receive consistent feedback

Lecture 11 Respect and try to understand differences

Section 3: Techniques For Handling And Resolving A Client Conflict Productivity

Lecture 12 Determine if the problem is worth discussing

Lecture 13 Use the right body language

Lecture 14 Allowed everyone to speak

Lecture 15 Refocus the client on the impact

Section 4: How To Develop And Implement Conflict Resolution Policies And Procedures

Lecture 16 Assess your current situation

Lecture 17 Define your objective and principles

Lecture 18 Design your policies and procedures

Lecture 19 Communicate and train your staff

Lecture 20 Implement and review your policies and procedures

Section 5: Important Conflict Management Areas

Lecture 21 Leadership conflict management and resolution skills

Lecture 22 Avoiding conflict management can often course conflict

Manager, employee,, consultant, companies, CEO, directors, businessmen, general public, student etc.