ComputerCavalry: IT Help Desk Ticketing System Training!
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 45M | Lec: 7 | 206 MB
Genre: eLearning | Language: English
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 45M | Lec: 7 | 206 MB
Genre: eLearning | Language: English
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!