SAP FSCM Collection & Dispute Management in S/4HANA

The course covers both configuration and end-user processes for SAP S/4HANA FSCM Collection & Dispute Management

What you'll learn
- Understand the end-to-end business processes of SAP Collections and Dispute Management in S/4HANA
- Configure SAP FSCM components related to Collections and Dispute Management using SPRO
- Business Process Set up and how Collection Strategies work in S/4HANA
- Create and manage worklists and collection activities
- Configure and manage dispute case categories, reason code, and resolution processes
- Apply real-world best practices and troubleshoot common implementation issues
- Understand and execute the complete end-user process for managing collections and disputes within SAP

Requirements
- Basic understanding of SAP ERP or S/4HANA Navigation
- Fundamental knowledge of Accounts Receivable processes
- Access to a SAP system or sandbox environment is beneficial for hands-on practice but not compulsory.
- No prior experience with SAP Collections & Dispute Management configuration is required, this course is designed for both beginners and intermediate users.
- A willingness to learn and engage with both configuration and end-user processes is the most important prerequisite.

Description
This course equips you with the complete skill set to work confidently with SAP S/4HANA FSCM – Collections and Dispute Management from start to finish. You will learn how these modules fit seamlessly into the Order-to-Cash (O2C) cycle and how they help businesses speed up collections, resolve disputes faster, and improve cash flow efficiency.

We begin with master data setup, where you’ll discover how to prepare and structure business partner data, maintain collection profiles, and assign customers to the right collection groups. This ensures that your collections process is organized and ready to perform from day one.

Next, we dive into worklist generation. You’ll learn how to create targeted worklists so collectors can focus on the right customers at the right time. This helps prioritize activities that have the greatest impact on overdue payments and overall business cash flow.

From there, we explore collection strategies. You will understand how to design and configure strategies that align with your business priorities, whether it’s reducing overdue amounts, maintaining customer relationships, or improving follow-up efficiency.

The course then moves into Dispute Management one of the most powerful tools for resolving payment issues. You’ll see how to create and manage dispute cases, track their status, assign responsibilities, and ensure follow-up until resolution. We will also cover handling partial and full payments related to dispute cases, ensuring accurate and transparent financial postings.

A dedicated section focuses on the write-off process. You will learn when a write-off is appropriate, how to configure and use reason codes, and how to post and close write-offs correctly within the system. This ensures compliance with company policies and financial standards.

Throughout the course, you will get practical insights, step-by-step demonstrations, and real-world examples so you can apply your learning immediately. The goal is to help you not just understand the system, but to use it effectively in a live business environment.

By the end of this course, you will be able to confidently configure, run, and improve collections and dispute processes in SAP S/4HANA FSCM. Whether you are part of a finance team, a process owner looking to optimize O2C, or an SAP consultant aiming to expand your skill set, this course will give you the knowledge and confidence to deliver measurable results.

Who this course is for:
- SAP consultants and professionals who want to deepen their knowledge of SAP Collections & Dispute Management configuration and processes.
- Finance and accounts receivable specialists looking to streamline collections and dispute handling using SAP.
- End users and business analysts involved in credit management, collections, and dispute resolution workflows.
- SAP functional consultants preparing to implement or support SAP Collections & Dispute Management in their organizations.
- Anyone new to SAP Collections & Dispute Management seeking a comprehensive, step-by-step guide to both configuration and practical end-user processes.
- SAP FICO users aiming to enhance their skill set with specialized knowledge in SAP Collections & Dispute Management to support organizational finance functions.
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