Trucking Management Customer Service

Automated customer service, Handling trucking customer complaints, How to report unsafe trucking company, etc.

What you'll learn
Three steps to getting new trucking customer
Automated customer service
Impressive ways to improve your customer service in logistics
Ways transportation companies can improve customer experience
Three ways to improve customer service with fleet technology
What does the trucking customer want
Five essential components of customer service in freight and logistics
Five customer service skills for truck drivers
Tips for trucking companies to deliver the best customer service
How you can report an unsafe trucking company
Challenges facing the trucking industry and how to manage them
Step-by -step guide: How to handle customer complaints
Requirements
No requirement
Description
   The trucking industry is going through changes rapidly to the advantage of the customer, competition is so keen so its very important that truck companies train their staff very well so that they can handle any customer challenges. It is quite surprising how huge of a role truck drivers play as brand ambassadors to their company. Company executives are not interacting with partners in-person every day, but you can guarantee that your truck drivers are, in such case its beneficial for companies to bestow some customer service skills on them to ensure that they are best representing the company properly. The application of technology in the trucking business is helping in responding quickly to the customer complaints and also ensure that work is being than on time to meet customer expectations. Moving forward, customer support and inside departments will only need to increase their availability and their service commitment to their shippers-and their consignees- in order to handle the complexities of their shippers evolving needs. The brands that have reputation in the truck industry , are always looking for ways and means to provide or seek resolution about customer challenges and issues. The ability of trucking company to make timely delivery in this industry is the corner stone of the customer service and this is what industry customers want.  Safe and secure transportation is very important, no one want to get the phone call that the delivery has been lost due to an accident or theft. Trucking companies face a lot of challenges but it is still their mandate that loads are arrived safely. Trucking companies must also understand that the public is watching them, because bad driving have a bad implication for the company image. 24/7 service delivery is the right answer in responding to customer complaints and also giving them the best resolution.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is customer service

Lecture 3 Automated customer service

Lecture 4 Why great customer service is important in the trucking industry

Lecture 5 Great customer service includes the truck driver

Lecture 6 Customer support

Section 2: Three Steps To Getting New Trucking Customers

Lecture 7 Create with a customer list

Lecture 8 Start with an customer email or phone call, but do not expect to get far

Lecture 9 Weekly contact with my customers keep my name in front of them

Section 3: Challenges Facing The Trucking Industry And How To Manage Them

Lecture 10 Addressing client expectation

Lecture 11 Cross border expenditure

Lecture 12 Digital evolution and automation

Lecture 13 Security and cyber security

Lecture 14 Supply chain disruptions

Lecture 15 Maintaining safe practices

Lecture 16 Integrating legislation protocols

Lecture 17 Fatigue management

Section 4: Step-By-Step Guide : How To Handle Customer Complaints

Lecture 18 Dig deeper by asking the right question

Lecture 19 Identify the type of customer you are dealing with

Lecture 20 Respond to the quickly

Lecture 21 Present a solution and verify that the problem is solved

Lecture 22 Log the complaint so you can truck trends

Section 5: Tips For Trucking Companies To Deliver The Best Customer Service

Lecture 23 make sure your are courteous and professional

Lecture 24 Offer 24/365 customer service

Lecture 25 Keep dispatchers informed

Lecture 26 Hire drivers with a strong customer focus

Lecture 27 follow-up with customers

Section 6: Five Customer Service Skills For Truck Drivers

Lecture 28 Professional and timely communication

Lecture 29 Pleasant greetings

Lecture 30 Proper hygiene and cleanliness

Lecture 31 Dealing with difficult partner

Lecture 32 Organizational skills

Section 7: Impressive Ways To Improve Your Customer Services In Logistics

Lecture 33 Prompt communication helps to build trust

Lecture 34 Speed and timely action solution is key to good customer services in logistics

Lecture 35 Honesty is the best policy in good customer service

Lecture 36 A process to empower employees with continual learning platform

Lecture 37 Methods emphasizing continual learning process

Lecture 38 Minimizing customer touch point with customer care team

Lecture 39 Benefits of multi communication channels

Lecture 40 Quality customer service is memorable customer experience

Lecture 41 Evaluating hiring and turnover

Section 8: What Does The Trucking Customer Want

Lecture 42 The battle for the cheapest rate is a losing war for everyone

Lecture 43 What are trucking customers priorities

Lecture 44 The fleet managers response

Section 9: Ways Transportation Companies Can Improve Customer Experience

Lecture 45 Personalize your messaging

Lecture 46 Keep your website up to date

Lecture 47 Provide valuable content

Lecture 48 Have a strong value proposition

Lecture 49 Create a strong team and company culture

Lecture 50 Adapt to changes in the industry

Lecture 51 Focus on customer retention

Section 10: Three Ways To Improve Customer Service With Fleet Technology

Lecture 52 Accurate delivery estimates

Lecture 53 Provide a real time notification

Lecture 54 Easy and efficient dispatch

Section 11: Essential Components Of Customer Service In Freight And logistics

Lecture 55 Omnichannel options

Lecture 56 24/7 service

Lecture 57 Multilingual capacities

Lecture 58 Support for business continuity

Lecture 59 Emphasis on relationship building

Section 12: How You Can Report Unsafe Trucking Company

Lecture 60 In an emergency call number 911

Lecture 61 File a complaint with the federal motor carrier safety administration

Lecture 62 Report safety violations to your state department of transportation

Truck drivers, transportation employees, truck managers, truck owners, truck customers, customer service staff, Road safety authority, ministry of transport, government, truck NGO, directors, CEO, Truck customers, truck policy makers etc.