The AI-Driven Customer Service Representative

Explore the powerful role of AI in reshaping customer service operations. In this course, instructor Brad Cleveland shows you how AI can act as your new supportive teammate—handling repetitive tasks, generating personalized insights, and offering real-time coaching—to improve service quality and deliver. The course also covers critical aspects of AI such as multilingual support, ethical use, and how to manage escalations when human intervention is needed. By examining examples across diverse industries, you’ll gain practical strategies to balance technology with authentic human empathy. Upon completing this course, you’ll be equipped with the skills you need to stay ahead in an ever-evolving AI-driven landscape.
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