Professional Business Email Writing And Email Etiquette

Business email writing and email etiquette for communication with co-workers, your boss, and during sales

What you'll learn
Email communication with co-workers
Email communication for managers with employees
Email etiquette
Email productivity
Requirements
NA
Description
Approach email writing as a professional by doing two things:Become more productive in how you handle email that comes in and out.Improve your actual writing and communication style.BETTER WRITING OF EMAILGrammar, word choice, the points we decide to make, and our eloquence in communication are a part of the quality of our writing. In this course, we'll go over word choices and deciding which points to prioritize. We'll also discuss how to write more eloquently and succinctly.You don't have to become a poet, but for professional communication, you do need to express yourself clearly and efficiently, and that's what we'll focus on in this course. Additionally, you must embrace the most boring part of writing, which is proofreading. We'll focus on proofreading strategies as well.EMAIL PRODUCTIVItYEmail productivity is a big topic among busy professionals because we all want to spend less time reading, processing, and replying to email. Sure, it's nice to get email sometimes because some email carries good news like clients who want to pay or friends who want to hang out. But most of email is just other people adding tasks to our todo lists, and we want to be careful of that.Invest in your career! Enroll today!

Overview

Section 1: Welcome! And what to expect

Lecture 1 Welcome! And what to expect

Section 2: Writing email to co-workers or managers. Elite email writing to impress!

Lecture 2 Section introduction to writing professional emails

Lecture 3 Example of an email written between employees of the same company

Lecture 4 Example of a confused and convoluted email, and how to improve it

Lecture 5 Further explaining the previous lecture on not writing convoluted email

Lecture 6 Your out of office auto-response email script

Lecture 7 How to politely ask for something without the risk of offending them

Lecture 8 The error to avoid when writing short sentences

Lecture 9 Writing an email to co-workers or a manager - exercise

Lecture 10 Writing an email to co-workers or a manager - exercise answer

Section 3: Practice activity to sharpen your communication skills in difficult situations

Lecture 11 Activity to sharpen your communication skills: handling something you did wrong

Lecture 12 Activity answer for email communication skills: handling something you did wrong

Section 4: Additional attention to detail in your email and overall communication

Lecture 13 Making communication gender-inclusive

Lecture 14 How to start your email by professionally addressing the recipient

Lecture 15 Email subject line modifiers like urgent, action, or confidential

Lecture 16 What are memos and when to use memos vs. email vs. reports

Section 5: Writing for managers

Lecture 17 How to write as a manager - section introduction

Lecture 18 How to give employees more confidence with your communication

Lecture 19 How to give compliments and encouragement that resonates

Lecture 20 How to give employees instructions

Lecture 21 Maintaining a resource document library with employee instructions

Lecture 22 Creating a culture and dealing with whining or complaining employees

Section 6: Writing a sales cold email pitch. Email writing to potential clients

Lecture 23 Pitching section introduction

Lecture 24 How to approach your first potential client in a professional way

Lecture 25 Example of a highly-effective email pitch you can write

Lecture 26 Email follow up sequence

Lecture 27 Following up after a successful meeting

Lecture 28 Example of a bad pitch

Lecture 29 Example of a good pitch

Lecture 30 Writing email recap

Lecture 31 Exercise - writing a cold email pitch

Lecture 32 Exercise - writing a cold email pitch - answer

Section 7: Stylistic effects

Lecture 33 Using italics to emphasize importance, urgency, or emotion in a professional way

Lecture 34 Using bold text, caps, numbers and logical flow to emphasize important points

Section 8: Word choice

Lecture 35 Commonly misspelled words that spellcheck won't pick up - don't trust spellcheck

Lecture 36 10 weak words to take out of your writing and example of email to boss

Lecture 37 More weak words and phrases

Lecture 38 Example of using fewer words to communicate the same thing

Section 9: Proofreading

Lecture 39 Proofreading your writing

Lecture 40 Checklist for proofreading

Lecture 41 Use version revisions, suggestion feature, and other proofreaders

Lecture 42 Not re-reading what we expect and using different perspectives

Lecture 43 Proofreading exercise

Lecture 44 Exercise answer

Section 10: Gmail productivity

Lecture 45 Section introduction - how to be more productive with email (Gmail examples)

Lecture 46 Email productivity fundamentals that relate to personal development

Lecture 47 Professional photo icon

Lecture 48 Using templates in Gmail

Lecture 49 Use labels to properly organize your inbox

Lecture 50 Categories in Gmail and how they are different than labels

Lecture 51 Answering email on the go using voice to text

Lecture 52 Answering email in a split screen to go faster

Lecture 53 Stopping unwanted email

Lecture 54 Inbox 0 mindset and strategy

Lecture 55 Create rules to automatically filter emails

Lecture 56 Schedule emails instead of sending right away

Lecture 57 Schedule Meetings directly in Gmail

Lecture 58 Searching Gmail by attachment size to find which to delete to save space

Lecture 59 All Gmail search operators

Lecture 60 Teaching people who email you to send shorter messages

Section 11: Customer support email ticketing automation software

Lecture 61 Email support ticketing software signup

Lecture 62 Using the knowledge base in Zoho to speed up customer support

Lecture 63 Email templates in Zoho

Lecture 64 Mistake not to make with too much automation

Lecture 65 How to invite other agents and begin delegating customer support tickets

Lecture 66 Email ticketing section conclusion and last few features discussion

Section 12: Assertive communication

Lecture 67 Assertiveness section introduction

Lecture 68 Assertiveness definition

Lecture 69 Situations when it's difficult to know when and how much to be assertive

Lecture 70 Not an option - you need it so you are not passive aggressive later

Lecture 71 Example - being assertive working from home and getting others to be quiet

Lecture 72 Create limiting beliefs in others

Lecture 73 Example of saying no with courtesy and reinforcing it with a limiting belie

Lecture 74 Assertive communication exercise

Lecture 75 Assertive communication exercise - answer

Section 13: Conclusion

Lecture 76 Thank you for taking the course

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