Microsoft 365 for Administrators Supporting Users
Published 10/2025
Duration: 2h 58m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1012.27 MB
Genre: eLearning | Language: English
Published 10/2025
Duration: 2h 58m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1012.27 MB
Genre: eLearning | Language: English
Ideal for helpdesk, service desk, and sysadmins to deploy, configure and support Microsoft 365 Office applications in a
What you'll learn
- Implement the use of AI in Office applications
- Deploy Microsoft 365 Applications
- Support staff from helpdesk agents
- Support staff from sysadmins and service desk agents
Requirements
- Previous experience with Microsoft Office products
Description
This course, "Microsoft 365 for Administrators: Supporting Users," provides IT and help desk professionals with the essential knowledge and practical skills needed to efficiently support end-users in a Microsoft 365 environment. It covers common user issues and offers proactive strategies to minimize disruptions and improve productivity across an organization.
This course is designed for IT administrators and help desk staff responsible for providing first-level support to Microsoft 365 users. Participants will learn how to navigate the Microsoft 365 admin center to manage user accounts, resolve common application problems, and troubleshoot issues related to licensing, access, and collaboration. Through a combination of practical instruction and real-world scenarios, this training will build the confidence and expertise needed to handle frequent support requests efficiently.
Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Project, Engage, Visio, Power BI, and more. Plus, find out how to troubleshoot common account issues and repair broken apps. Microsoft certified Trainer Professor Robert McMillen makes sure you have the answers to your users' most frequent questions—before they even ask.
Learning objectives
Troubleshooting account and startup issues
Repairing Office apps
Working with Word, PowerPoint, Excel, and Power BI
Creating diagrams with Visio
Staying on top of tasks using Microsoft Project and Planner
Configuring Outlook
Communicating with Teams
Working with OneDrive and SharePoint
Sharing content with Viva Engage
Who this course is for:
- beginner helpdesk, service desk, PC technicians, and sysadmins
More Info