Master Customer Experience: Collect, Review and Improve
Published 10/2025
Duration: 3h 24m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 2.56 GB
Genre: eLearning | Language: English
Published 10/2025
Duration: 3h 24m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 2.56 GB
Genre: eLearning | Language: English
Master customer experience strategies to drive improvement, manage change and enhance satisfaction.
What you'll learn
- Learn a method to improve the customers experience
- Learn how to manage business changes
- Learn how to gather customer feedback
- Learn about customer journey mapping
- Ways to improve your communication skills and customer service delivered
Requirements
- Internet access
- Started a business (small, medium or large)
Description
ThisCustomer Experience and Continuous Improvement Coursehas been designed to helpentrepreneurs, business owners, and managersbuild a strong, customer-focused culture that drivesbusiness growth and long-term success.
In today’s competitive market, customer satisfaction and adaptability are key. This course provides a provenmethod to manage business changes, handle customer complaints effectively, and implement meaningful improvements. You’ll learn how to design and distribute powerfulcustomer surveys, collect and analyzecustomer feedback, and transform insights into actionable strategies.
We’ll explorecustomer journey mapping— what it is, why it matters, and how to use it to identify gaps and enhance thecustomer experienceat every touchpoint. You’ll also gain the tools and templates needed toplan, prioritize, and implement improvementswith minimal disruption to your operations.
By the end of this course, you’ll have a clear, repeatable system for continuous improvement, enabling you to create loyal customers, strengthen your brand reputation, and achieve sustainable business success.
Template downloads and practical examples are included so you can focus on applying what you learn, not on administrative tasks. This course empowers you to confidently lead acustomer-centric businessthat thrives on improvement and innovation.
It's time to turn your business into the business you always wanted. Let's get started!
Who this course is for:
- Entrepreneurs
- Anyone looking to improve their customers experience
More Info