Managing Diverse Teams: Leading Across Cultures

Leverage cross-cultural experiences to increase your influence and effectiveness in the workplace.

What you'll learn

Develop leadership skills and competencies needed to effectively lead in a global business environment

Develop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)

Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplace

Obtain strategies and practices for minimising the negative effects of implicit bias

Create an action plan for developing CQ capabilities

Gain an understanding of the importance of cultural intelligence in global leadership

Obtain tools and knowledge needed to effectively lead across cultures

Requirements

No prior professional experience needed

Description

Course SynopsisWelcome to our course on managing diverse teams and leading across cultures. In a globalised business environment such as ours, we believe that it is imperative for leaders to possess the leadership abilities and knowledge needed to lead effectively across cultures. You will learn how to leverage your cross-cultural experiences to increase your influence and effectiveness in different cultural contexts. You will gain an understanding of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (Drive, Knowledge, Strategy, and Action) and how to apply them in the workplace. The course will also address the role of implicit bias in global organisations and how we can minimise it from eroding value in your organisation and undermining your effectiveness as a leader . Finally, you will learn how to create an action plan to develop critical CQ capabilities and to achieve your personal leadership development goals, so as to better meet the needs of your teams and organisations.Learning objectivesDevelop leadership skills and competencies needed to effectively lead in a global business environmentDevelop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplaceObtain strategies and practices for minimising the negative effects of implicit biasCreate an action plan for developing CQ capabilitiesGain an understanding of the importance of cultural intelligence in global leadershipObtain tools and knowledge needed to effectively lead across culturesTrainerThis course will be conducted by Isabella Tan, from Peacemakers Consulting Services. Isabella possesses a background in law, and is a Mediator and Trainer specialising in conflict management.Who should attend?This training is essential for all leaders in an organisation, including:Professionals who work with people from different cultural backgroundsLeaders responsible for managing diverse teams and promoting inclusivity within their organisationsBusiness professionals, educators, healthcare providers, and anyone else who interacts with people from a variety of cultural backgroundsEducational ApproachCombination of short but informative lectures and quizzes for review Use of real-world research data and case studiesPrerequisitesNo prior professional qualifications are requiredCourse ContentOverview of Cultural Intelligence (CQ)Cultural Intelligence (CQ) CharacteristicsCultural Intelligence (CQ) CapabilitiesCultural Value OrientationsBusiness CaseGlobal Mindset FrameworkIntellectual CapitalPsychological CapitalSocial CapitalImplicit BiasCost of Implicit BiasTypes of Biases and Implicit AssumptionsStrategies to Mitigate BiasesOrganisational & Decision Making StructuresLeader Humility & DisciplineDaily InfluencesDeveloping a CQ Leadership PlanDeveloping CQ Capabilities Executing Your CQ Development Plan

Overview

Section 1: Introduction & Course Overview

Lecture 1 Introduction & Course Overview

Section 2: Cultural Intelligence Framework

Lecture 2 Overview of Cultural Intelligence (CQ)

Lecture 3 Cultural Intelligence (CQ) Characteristics

Lecture 4 Cultural Intelligence (CQ) Capabilities

Lecture 5 Cultural Value Orientations

Lecture 6 Business Case for Cultural Intelligence

Section 3: Global Mindset Framework

Lecture 7 Introduction to the Global Mindset Framework

Lecture 8 Intellectual Capital

Lecture 9 Psychological Capital

Lecture 10 Social Capital

Lecture 11 Summary of Global Mindset Framework

Section 4: Implicit Bias

Lecture 12 Introduction to Implicit Bias

Lecture 13 Defining Implicit Bias

Lecture 14 The Cost of Implicit Bias

Lecture 15 Types of Biases and Implicit Assumptions

Lecture 16 Strategies to Mitigate Biases

Lecture 17 Organisational & Decision Making Structures

Lecture 18 Leader Humility & Discipline

Lecture 19 Daily Influences

Lecture 20 Case Study: Google

Section 5: Developing a CQ Leadership Plan

Lecture 21 Introduction to CQ Leadership

Lecture 22 Part 1: Challenges and Opportunities

Lecture 23 Part 2: Strengths and Areas of Development

Lecture 24 Part 3: Development Goals and Action Plan

Lecture 25 Developing CQ Capabilities - CQ Drive

Lecture 26 Developing CQ Capabilities - CQ Knowledge

Lecture 27 Developing CQ Capabilities - CQ Strategy

Lecture 28 Developing CQ Capabilities - CQ Action

Lecture 29 Executing Your CQ Development Plan

Section 6: Conclusion

Lecture 30 Final Remarks

Professionals who work with people from different cultural backgrounds,Leaders responsible for managing diverse teams and promoting inclusivity within their organisations,Business professionals, educators, healthcare providers, and anyone else who interacts with people from a variety of cultural backgrounds