Making Change Stick (Chapter 5 of Theory of Constraints Handbook)

This is an individual chapter of Theory of Constraints Handbook. “Making Change Stick” shows you how to make your implementation plans much more effective. It begins by analyzing why change does not happen: why our initiatives frequently lead to far fewer benefits than we had expected, and why the benefits we do achieve decline over time. It then describes a meta-process called the “Cycle of Results” or CORE, an effective model for both creating and evaluating implementation plans. CORE is compared with other business processes, including sales, Deming’s Plan-Do-Check-Act cycle, and the TOC Five Focusing Steps. It is then applied to implementation planning, with particular emphasis on Critical Chain implementations.