The Quality Thinking, Cost Of Quality And 7 Quality Tools

Improve your everyday business by understanding the right quality thinking, the cost of quality and 7 quality tools

What you'll learn

Understand how the right quality thinking can help and transform your business and create value for customers

Understand the reason for failure and the dynamics why culture eats strategy for breakfast

Understand the definition of quality and quality perception

Learn and discover cost of quality (cost of poor quality) and its elements in details

Discover if “more control” is a solution to secure quality

Discover and apply seven quality control tools (flow charts, pareto, histogram and more)

Requirements

There are no pre-requisites for this course. This course for everyone who simply wants to learn how the right quality thinking and behavior, the cost of quality understanding (cost of poor quality) and seven quality control tools support your organization’s quality performance

Description

The purpose of the training is to secure and develop the competence to create a customer focused quality and continuous improvement culture, create the right quality behavior and understanding, secure everyday work and performance in quality and to create a strong baseline for a robust and high performing quality organization to create value for customers.Understanding and implementing the right quality thinking and behavior is crucial for any organization aiming to enhance everyday business performance and create value for its customers. The concept of the cost of quality, or the cost of poor quality, is a vital metric that helps in identifying areas where resources are being used inefficiently due to defects or non-conformities. The seven quality control tools—such as Pareto charts, cause-and-effect diagrams, and control charts—are instrumental in analyzing and solving quality related issues. These tools facilitate a systematic approach to problem solving, leading to sustainable improvements and cost reduction. By learning how to apply these tools effectively, individuals can make a significant impact on their organization's operational efficiency and customer satisfaction. The course offers practical insights into these concepts, providing a blend of theoretical knowledge and real-world application, which is essential for mastering quality management practices.You can get in touch with me anytime when you have a question or an input. I will respond as soon as possible.

Overview

Section 1: Introduction and overview

Lecture 1 Introduction

Lecture 2 Overview

Lecture 3 Purpose and agenda

Section 2: Introduction to quality

Lecture 4 Create the right quality thinking and behavior

Section 3: Understanding quality

Lecture 5 Quality definition

Lecture 6 Cost of quality

Lecture 7 Is 200% inspection better than 100% inspection?

Section 4: Seven quality control tools

Lecture 8 Introduction to seven quality control tools

Lecture 9 Flow chart

Lecture 10 Check sheet

Lecture 11 Pareto diagram

Lecture 12 Cause and effect diagram

Lecture 13 Scatter diagram

Lecture 14 Histogram

Lecture 15 Control chart

Lecture 16 Example of applying the seven quality control tools and summary

Anyone who simply wants to learn how the right quality thinking, the cost of quality understanding and seven quality control tools support your organization’s quality performance,Operators, engineers, managers, supervisors, technical support personnel, continuous improvement professionals and change leaders,Professionals of any level who are interested in improving data processes and outcomes and create value for customers,Professionals who want to update their skills or fill in the gaps in their knowledge