Prepare For The Salesforce Business Analyst Certification

Pass the Salesforce Business Analyst Certification with Ease and Confidence!

What you'll learn

Business Process Mapping

User Story Development

Application Lifecycle Management

Eliciation Techniques for Project Discovery

Requirements

No Business Analysis Experience Needed!

Description

Thank you for your interest in this course! The skills of a Salesforce Business Analyst are crucial to helping a project team deliver a fantastic project! These skills are useful across all roles on a development team! Understanding the concepts learned in this course will help you regardless of your job title!The Salesforce Business Analyst Certification covers the background knowledge for crucial project development and deployment. Some of these skills include elicitation techniques, project pipeline management, collaboration with stakeholders, mapping the various business processes, user story creation, and so many more! Our course covers these topics and more to give you the necessary knowledge and context to help you pass this salesforce certification exam!Easily get certified through this streamlined course with the following resources: Complete video lectures covering all exam topics.Demoed solutions and practice questions after every section.Comprehensive glossary of all terms you need to know with links to learn more.Glossary terms expounded upon in detail for each section with examples.A full practice exam formatted like the actual exam with explanations and documentation links.Notes on the 40+ trailhead modules that make up this Trailmix.All you need is a willingness to learn and an open mind to learning these crucial concepts! We are excited to see you pass the Salesforce Business Analyst Certification Exam!

Overview

Section 1: Introduction

Lecture 1 Welcome to the Course

Lecture 2 About Emily

Lecture 3 About Jeremy

Lecture 4 About the Exam

Lecture 5 Quick Note on Course Structure

Lecture 6 Introduction to Glossary

Lecture 7 Introduction to Notes

Section 2: Foundation of Businsess Analysis

Lecture 8 Introduction to Business Analysis

Lecture 9 The Role of a Business Analyst

Lecture 10 Key Tasks of a Business Analyst

Lecture 11 Softskills of a Business Analyst

Lecture 12 Technical Skills of a Business Analyst

Lecture 13 Application Lifecycle

Lecture 14 Sandboxes

Section 3: Customer Discovery: 17%

Lecture 15 Introduction to Customer Discovery

Lecture 16 What is discovery?

Lecture 17 Journey Mapping

Lecture 18 Build a Journey Map

Lecture 19 Engageing Stakeholders

Lecture 20 Centers of Excellence

Lecture 21 Documentation

Lecture 22 Overview of Elicitation Techniques

Lecture 23 Whiteboarding

Lecture 24 Interviews

Lecture 25 Observation

Lecture 26 Requirements Workshop

Lecture 27 Surveys

Lecture 28 Create a Dev Org

Lecture 29 Salesforce Health Check

Lecture 30 Customer Discovery Terms not Covered thus Far

Lecture 31 Customer Discovery Practice Question Walk Through

Section 4: Collaboration with Stakeholders: 24%

Lecture 32 Introduction to Collaboration with Stakeholders

Lecture 33 Trust

Lecture 34 Developing a Positive Relationship

Lecture 35 Influencing Styles

Lecture 36 Sales Enablement

Lecture 37 Content Strategy

Lecture 38 RACI

Lecture 39 Demos

Lecture 40 Demo Strategies

Lecture 41 Capability Models

Lecture 42 Improving User Adoption

Lecture 43 Stakeholder Analysis

Lecture 44 Enterprise Analysis

Lecture 45 Strategy Analysis

Lecture 46 Stakeholder Wheel

Lecture 47 Collaboration With Stakeholders Key Terms not Covered Thus Far

Lecture 48 Collaboration With Stakeholders Practice Questions

Section 5: Business Process Mapping: 16%

Lecture 49 Introduction to Business Process Mapping

Lecture 50 Process Mapping

Lecture 51 Detailed Process Map

Lecture 52 Diagramming Essentials

Lecture 53 V2MOM

Lecture 54 Universal Process Notation

Lecture 55 Value Stream

Lecture 56 Entity Relationship Diagraming

Lecture 57 Gap Analysis

Lecture 58 SIPOC

Lecture 59 Business Process Mapping Key Terms not Covered Thus Far

Lecture 60 Business Process Mapping Practice Question Walkthrough

Section 6: Requirements: 17%

Lecture 61 Introduction to Requirements

Lecture 62 Agile Development Strategies

Lecture 63 Scrum

Lecture 64 Kanban

Lecture 65 Jobs to be Done

Lecture 66 Brainstorming

Lecture 67 Document Analysis

Lecture 68 Focus Groups

Lecture 69 Interface Analysis

Lecture 70 Prototyping

Lecture 71 Questionaires

Lecture 72 Setup Audit Trail

Lecture 73 Functional Requirements Specification

Lecture 74 System Requirements Specification

Lecture 75 Statement of Work

Lecture 76 Minimum Viable Product

Lecture 77 Requirements Key Terms not Covered thus Far

Lecture 78 Requirements Practice Question Walkthrough

Section 7: User Stories: 18%

Lecture 79 Introduction to User Stories

Lecture 80 Basics of User Stories

Lecture 81 Components of a User Story

Lecture 82 Acceptance Criteria

Lecture 83 Definition of Done

Lecture 84 Acceptance Criteria vs. Definition of Done

Lecture 85 Practice Writing Users Stories

Lecture 86 Git/Version Controll

Lecture 87 User Stories Key Terms not Covered thus Far

Lecture 88 User Stories Practice Question Walkthrough

Section 8: User Acceptance: 8%

Lecture 89 Introduction to User Acceptance Testing

Lecture 90 What is User Acceptance Testing?

Lecture 91 The Business Analyst Role in User Acceptance Testing

Lecture 92 Keeping User Acceptance Testing on Track

Lecture 93 Types of Tests

Lecture 94 QA Testing

Lecture 95 Stress Testing

Lecture 96 Test Cases

Lecture 97 Go/No Go Release Decisions

Lecture 98 User Training

Lecture 99 Change Set Development

Lecture 100 Org Development

Lecture 101 Package Development

Lecture 102 User Acceptance Key Terms not Covered Thus Far

Lecture 103 User Acceptance Pracitce Question Walkthrough

Section 9: Practice Test

Lecture 104 Introduction to Practice Test

Section 10: Conclusion

Lecture 105 Thank you so much for taking this course!

Lecture 106 Bonus Lecture

Beginners to Salesforce Business Analysis,Beginners to Business Analysis