Making A Start With Business Improvement

How to improve your organisation's business processes and create an improvement culture

What you'll learn

Understand the four laws of Business Improvement

Describe the structure for business improvement

Deploy four simple tools to support improvement activity

Describe the principles for good process design

Plan how to engage the organisation's people in improvement

Deal effectively with resistance to change

Quantify the benefits of improvement

Requirements

There are no pre-course requirements

Description

Making a start with business improvement can be daunting. There are many “methodologies” out there and a confusing array of terms.It’s difficult to know where to start and easy to get tied up in knots. But improvement does not need to be complicated. There are core principles that can guide you on your improvement journey, and help you get started.In this course, I introduce the "Four Laws of Business Improvement" which are the simple rules that will get you started improving business processes. These are supported by the Structure for Business Improvement which is a four-stage model to help you begin work on improvement. I also cover the four simple tools I use to support business improvement, and the principles of good process design. The course also explores how you can demonstrate and quantify the benefits of improvement to justify the investment of time and resources in the activity.  We include the KPIs you can use for this.I am a Fellow of the Chartered Institute of Management Accountants with 30 years experience of helping organisations implement improvement activities, including performance measures. This course will help you get started with business improvement in your organisation, and get your people involved.

Overview

Section 1: Introduction

Lecture 1 The Four Laws of Business Improvement

Lecture 2 L2 The Structure for Business Improvement Part 1

Lecture 3 L3 The Structure for Business Improvement Part 2

Lecture 4 L4 The Structure for Business Improvement Part 3

Lecture 5 L5 Problem Solving Tools

Lecture 6 L6 Quantifying the Benefits of Improvement

Lecture 7 L7 Key Learning Points

Managers,Business Change Analysts,Change Consultants,Project Managers,PMOs,Students of business management