Line Manager Training: How To Handle Difficult Conversations

Support for line managers in how to approach conversations.

What you'll learn

How to approach difficult conversations about mental health with confidence. We'll also provide you with the tools to help with this.

How to handle tricky conversations, including return to work, performance concerns, raising disciplinary matters, etc.

How to introduce regular open and honest conversations in your workplace.

Identifying and addressing early signs of mental health problems so that action can be taken to prevent the situation worsening.

Requirements

No experience required.

Description

With line managers expected to be the first touch point within your organisation for employees struggling with a mental health problem, you need to ensure that you have the training and knowledge in how to approach such conversations confidently and effectively.During this workshop, you will learn about the importance of having good open and proactive line manager conversations to support employees with their mental health.Hosted by Alicia Collinson, Senior Associate Solicitor at Thrive Law, this workshop is intended to support line managers in the following:· How to approach difficult conversations about mental health with confidence. We'll also provide you with the tools to help with this.· How to handle tricky conversations, including return to work, performance concerns, raising disciplinary matters, etc.· How to introduce regular open and honest conversations in your workplace.· Identifying and addressing early signs of mental health problems so that action can be taken to prevent the situation worsening.Your Presenter: Alicia CollinsonAlicia Collinson is a Senior Associate Solicitor & Tribunal Advocate and has extensive experience in employment law and HR-related matters. Alicia is passionate about equality in the workplace and female representation in the legal industry and is a Mental Health, Diversity & Inclusion Advocate.All our workshops are CPD certified.

Overview

Section 1: Introduction

Lecture 1 Introduction and Learning Outcomes

Section 2: Difficult Conversations Your May Face

Lecture 2 Examples of Difficult Conversations

Section 3: Preparing for a Difficult Conversation

Lecture 3 Respond, Don't React

Lecture 4 When it's Mental Health Related

Lecture 5 Records and Requirements

Lecture 6 Suitable Environments for Difficult Conversations

Section 4: Communication and Listening

Lecture 7 Why communication and listening is so important.

Lecture 8 Unconscious Bias

Lecture 9 Dishonesty during Difficult Conversations

Lecture 10 Always Leave with a Plan

Section 5: Difficult Conversations and Mental Health

Lecture 11 Mental Health Conversations

Lecture 12 Mental Health Conversations: Next Steps

Lecture 13 Does Your Business Meet the 5Rs Challenge for Workplace Mental Health?

Section 6: Harassment Accusations, or Demonstrating Discriminatory Intent

Lecture 14 How to Avoid Discrimination during Difficult Conversations

Section 7: Preparation is Key!

Lecture 15 Ensure Your Conversation has a Structure and You're Prepared

Lecture 16 Thanks for attending

Line Managers,HR Managers,Occupational H&S Managers,Business Owners,Anyone with responsibility for ensuring good mental health and wellbeing in their organisation!