IT Service Management Processes
Released: 07/2025
Duration: 41m 52s | .MP4 1280x720 30 fps(r) | AAC, 48000 Hz, 2ch | 77.70 MB
Genre: eLearning | Language: English
Released: 07/2025
Duration: 41m 52s | .MP4 1280x720 30 fps(r) | AAC, 48000 Hz, 2ch | 77.70 MB
Genre: eLearning | Language: English
This course explains practical IT service management processes: incident/problem resolution, change/release management, SLAs, KCS, and self-service. It's vital for daily IT operations, enhancing efficiency and user satisfaction.
What you'll learn
This course, IT Service Management Processes, provides practical application of core IT service management processes, focusing on three vital areas. First, you'll explore service restoration and problem prevention: effectively managing incidents and preventing future disruptions through problem management and root cause analysis. Next, you'll discover controlled IT evolution, while implementing structured change and release management to ensure efficient, controlled, and low-risk IT modifications. Finally, you'll learn about optimized service delivery and user empowerment, helping you master SLAs, service catalogs, KCS, and self-service to elevate service quality and user independence. By the end of this course, you'll gain the practical knowledge to implement, manage, and optimize these critical ITSM processes, enhancing service stability, operational excellence, and customer satisfaction.
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