ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course

The ITIL ® (Information Technology Infrastructure Library) v2 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL v2 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. This edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL v2 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL v2 Foundation Complete Certification Kit is has delivered ITIL certification to numerous users.

As the industry standard in terms of Process, Service and IT Service Management, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL v2 Foundation certification exam, including:

- Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding.

- Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions.

- A Real World Guide to ITIL v2 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

- Ability to assess what you've learned with challenging ITIL Foundation exam style questions.

- Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL.

- Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam success on your first attempt.