Design For Humanity: A New Perspective On User Experience

Design for inclusiveness by learning to challenge your vision, testing through stress cases, and analyzing real design

What you'll learn
Understand the basic principles of user experience design
Challenge your own vision using new methodologies
Improve your ability to interview users
Stress test your work for potential flaws early
Requirements
An interest in design is helpful, but no background in design is required.
No special materials or software are required to complete the practical exercises in this course.
Description
Designing for humans is tough. We design for millions, but every interaction between our work and a user is personal, and we aren’t taught to take care with those interactions. I created this course because I want everything we design to meet the real needs and wants of real people. 
This course draws from my recent book with Sara Wachter-Boettcher, Design for Real Life and is best for learners who are new to design or looking to strengthen their emerging user experience design skillset.  And since design is everywhere, a wide range of professionals will benefit from this course.
If you want a set of tools for stress-testing your work to make sure it’s as human-centered, compassionate, and inclusive as possible, this is the course for you. 

By the end of the course, you will have gone through practical exercises around how to challenge your vision and design a compassionate user research process; seen how to improve interviews and talk to real people about their user experiences with your product; explored new ways to think outside as well as inside the box; and practiced ways to avoid the tunnel vision we all too often develop about our own work.


Overview

Section 1: Introduction to the Course

Lecture 1 Introductory Remarks

Lecture 2 Scope of the Course

Section 2: Challenge Your Vision

Lecture 3 Introduction

Lecture 4 What Would a Human Do?

Lecture 5 What Would a Human Do? Exercise

Lecture 6 The Designated Dissenter

Lecture 7 The Designated Dissenter: Exercise

Lecture 8 Conducting a Premortem

Lecture 9 Conducting a Premortem: Exercise

Lecture 10 The Question Protocol

Lecture 11 The Question Protocol: Exercise

Lecture 12 Imperfect Personas

Lecture 13 Imperfect Personas: Exercise

Section 3: Learn From People

Lecture 14 Introduction

Lecture 15 Go to Them

Lecture 16 Go to Them: Exercise

Lecture 17 Reaching the Tipping Point

Lecture 18 Reaching the Tipping Point: Exercise

Lecture 19 User Journey Maps

Lecture 20 User Journey Maps: Exercise

Lecture 21 Broaden Your Vision

Lecture 22 Broaden Your Vision: Exercise

Section 4: Stress-Testing Your Work

Lecture 23 Introduction

Lecture 24 QA for Emotion

Lecture 25 QA for Emotion: Exercise

Lecture 26 Adding Cognitive Drains

Lecture 27 Adding Cognitive Drains: Exercise

Lecture 28 The Bollywood Method

Lecture 29 The Bollywood Method: Exercise

Lecture 30 The Designated Dissenter Redux

Lecture 31 The Designated Dissenter Redux: Exercise

Section 5: Making the Case

Lecture 32 Introduction

Lecture 33 The Three Business Cases

Lecture 34 Finding Your Stakeholders’ Pain Points

Lecture 35 The Argumentation Model

Lecture 36 Making a Spectacle

Lecture 37 Yes, and…

This course is not only for designers; it is targeted at a wide range of professionals.,This course is designed for individuals who are new to design or looking to strengthen an emerging skillset.