Communication Skills 101: Mastering Communication Strategies

Essential Tools for Building Stronger Connections

What you'll learn

Definition of Communication Skill and its Importance

Verbal Communication and Nonverbal Communication

Written Communication and Presentation

Writing for Online Platforms

Interpersonal Communication and Building Relationships

Managing Conflict and Difficult Conversations

Virtual Meetings and Remote Work

Communication Styles and Strategies

Communication Skills in the Digital Age and Online Communication

Case Studies and Practice

Tips for continuing to improve your communication skills

Requirements

This course is instructed in English with English slides provided. You should be able to sufficiently understand spoken English together with the scripts if you decide to take this course.

A passion to learn and improve your communication skills!

You should have electrical devices that are able to open pdf and MS Word documents

Description

Unlock the Power of Communication: Enhance Your Skills and Build Stronger Relationships. This course is designed to empower you with the tools and techniques you need to communicate effectively in any situation.Whether you're a professional looking to advance your career or an individual seeking to improve your personal relationships, this course will provide you with the skills and confidence you need to connect with others and achieve your full potential. Throughout the course, you'll learn essential communication techniques to help you effectively convey your ideas, build stronger relationships, and achieve your goals. You'll discover how to master the art of active listening, deliver powerful presentations, and navigate difficult conversations with ease. As an Occupational Psychologist and a Corporate Trainer, I will guide you through hands-on exercises and real-world case studies, providing you with practical, actionable advice you can immediately apply to your own communication challenges. You'll learn how to: Communicate clearly and persuasively Build trust and credibility Handle difficult conversations and situations Give and receive feedback Improve your public speaking skills In addition to the expert instruction, you'll also have the opportunity to participate in interactive group discussions and exercises, providing you with the opportunity to practice your new skills with your peers and receive feedback. This course is designed to be dynamic, interactive, and engaging. It will give you the skills and confidence to communicate effectively in any situation and build the relationships that are critical to your personal and professional success. Whether you're looking to improve your communication skills at work, in your personal relationships, or in your community, this course is the perfect starting point.

Overview

Section 1: Course Introduction

Lecture 1 Welcome Message and Instructor Introduction

Lecture 2 Course Overview

Section 2: Definition of Communication Skill and its Importance

Lecture 3 Definition of Communication Skills

Lecture 4 Unlock Your Potential

Lecture 5 Reading: Importance of Effective Communication

Section 3: Verbal Communication

Lecture 6 Verbal Communication and Active Listening

Lecture 7 Speaking Clearly and Concisely

Lecture 8 Asking Questions and Giving Feedback

Lecture 9 Nonverbal Communication and Body Language; Lesson Recap

Lecture 10 Reading: Nonverbal Communication and Body Language

Section 4: Written Communication and Online Platforms

Lecture 11 Writing Emails and Business Letters

Lecture 12 Reading: Dos and Don'ts for Writing Emails and Business Letters

Lecture 13 Creating Effective Presentations and Documents

Lecture 14 Reading: Dos and Don'ts for Effective Presentations

Lecture 15 Editing and Proofreading

Lecture 16 Writing for Online Platforms

Section 5: Interpersonal Communication and Managing Conflicts

Lecture 17 Building and Maintaining Relationships

Lecture 18 Communicating Assertively

Lecture 19 Managing Conflict and Difficult Conversations

Lecture 20 Communicating Effectively in a Team Setting

Section 6: Communication Styles and Strategies

Lecture 21 Understanding and Adapting to Different Communication Styles

Lecture 22 Reading: Communication Styles

Lecture 23 Using Empathy and Emotional Intelligence

Lecture 24 Communicating with Cultural Sensitivity

Lecture 25 Reading: Cultural Sensitivity in Effective Communication

Lecture 26 Influencing and Persuading Others

Section 7: Communication Skills in the Digital Age

Lecture 27 Navigating Online Communication Channels

Lecture 28 Managing Digital Distractions

Lecture 29 Best Practices for Virtual Meetings and Remote Work

Lecture 30 Reading: Best Practices for Virtual Meeting in Effective Communication

Section 8: Case Studies and Practice

Lecture 31 Overview: Case Studies and Practice

Lecture 32 Case Study 1: Responding to a Customer Complaint

Lecture 33 Case Study 1 Suggestion: Responding to a Customer Complaint

Lecture 34 Case Study 2: Giving Constructive Feedback

Lecture 35 Case Study 2 Suggestion: Giving Constructive Feedback

Lecture 36 Practice Exercise 1: Assertive Communication

Lecture 37 Practice Exercise 1 Suggestion: Assertive Communication

Lecture 38 Practice Exercise 2: Empathy and Emotional intelligence

Lecture 39 Practice Exercise 2 Suggestion: Empathy and Emotional intelligence

Lecture 40 Recap

Section 9: Conclusion and Next Steps

Lecture 41 Recap of Key Communication Skills

Lecture 42 Next Steps

Lecture 43 Reading: Effective Interpersonal Communication Cheat Sheet

Beginner communicators,Experienced communicators looking to improve,Anyone seeking to connect, communicate, and achieve their goals