Practical Knowledge and Information Management

by Katharine Schopflin (Author), Matt Walsh (Author)

This book provides a practical guide to implementing knowledge and information initiatives in the workplace. Drawing on case studies from practitioners in a range of different work environments, it outlines best practice, pitfalls and advice on a range of topics, including making the business case, audits, establishing communities of practice, building knowledge bases and knowledge capture Many workplaces have moved from providing research support to knowledge services. Practical Knowledge and Information Management will help professionals provide those services, to improve existing techniques for knowledge sharing and capture and to help transition from the more traditional library model. Chapters are based on case studies drawn from across the knowledge management community in the UK, Ireland and North America. Although not an edited collection, the book draws on contributions from workplaces in both the public and private sectors, including law, finance, Government, non-profit, academic and business. It will be useful reading for information professionals with responsibility for knowledge and information management activity and will suit both experienced professionals, those new to the area, and students on relevant courses/new professionals looking to increase their knowledge.

About the Author
Katharine Schopflin is an information professional with more than 20 years' experience. She has worked in sectors ranging from media to government and in a range of information and knowledge management roles. She teaches regularly on MA LIS courses and publishes regularly in both trade and academic journals. She is the editor of A Handbook for Media Librarians and author of A Handbook for Corporate Information Professionals. Matt Walsh is Global Knowledge Manager at Pearson. With 16 years' experience as knowledge and information management professional, Matt has worked in a variety of different organisations including public and private sector to deliver successful KM and IM solutions.