Managing It Outsourcing Performance

The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance still remains an issue. Managing IT Outsourcing Performance provides a unique collection of methodologies and tools useful in managing relationships and task execution to help in developing successful IT outsourcing interactions. A valuable compilation for a wide audience of managers and developers, this leading reference collection enables researchers to examine current issues and allows managers to improve outsourcing relationships.



Table of Contents:
TENTATIVE
Chapter I: Outsourcing Opportunities

Chapter II: Theoretical Foundations

Chapter III: Critical Success Factors

Chapter IV: Value Configurations

Chapter V: Maturity in Outsourcing Relationships

Chapter VI: Costs, Benefits, and Risks

Chapter VII: Knowledge Transfer

Chapter VIII: Outsourcing Performance

Chapter IX: Outsourcing Governance

Chapter X: Case Study Research